We've been discussing support issues
internally at IBM and we thought it might be a good idea to provide aids
for diagnosing WTP problems. This would help support teams. For example,
WTP uses .options files to control logging. A member of our support team
wrote on article  on helping users debug problems, and he contributed
a tool to us . I put this in releng, but I'd like to create a new component
called "support" for this purpose. Comments?