I'm working on a similar system with
Ericsson. We will be open sourcing it later this year (hopefully
before June). The overall goal is to help the Ericsson Eclipse
support team better serve its users by detecting the plugins that
are the most frequently used (similar to UDC), but more
importantly detect problems (UI freezes, error logs, workspace
blockage) so we can be proactive and fix those because our users
typically don't go and report problems neither to the foundation
nor to our internal team.
What needs to be considered when putting together such a solution
(even if it is reduced to just collect error logs) is the amount
of data this represents, and consequently the bandwidth, the
computation and of course the storage required. In addition to
these technical aspects, there is of course the obvious questions
of who is going to take care of the problems coming in, who is
going to have access to the data, and whether the data will be
accessible to everybody who request it since it may contain
product specific information and give hints about the competition.
On 15/03/2014 1:30 PM, Mike Milinkovich wrote:
On 15/03/2014 6:17 AM, Marcel Bruch
Eclipse Foundation, would you support/host a service
that collects/shares error logs (basically that’s what it is)?
I am not sure if I understand the requirement well enough to say
yea or nay. My initial reaction is that the error reporting client
that would go into the packages is the easy part. The hard part is
building and maintaining the knowledge base that gives users some
sort of useful guidance about the errors they're experiencing.
Does anyone know if Mozilla's implementation of this stuff is open
source? Is there anything there that we could leverage? Given that
they're open source and they use Bugzilla, maybe there is
something there that could help.
Could I suggest that a bug be opened (pls add me to the cc) and
that you talk with Wayne and Denis at EclipseCon about the
requirement. Denis in particular is well known to be easily swayed
after the 7th beer.
The Eclipse Foundation is pretty happy to offer services that will
help the community. If this is something that could help both
users and committers, that does seem like a big win.
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