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Re: [cross-project-issues-dev] Callisto experience take 2


This is a very valid exercise, which (in theory) all of us should use for
every process/UI we design. Assuming that the user has either the time to
explore & test stuff out, or the skills to read between the lines, is never
a wise assumption, so kudos for taking the time to put on the noob hat. ;-)

What do you think about providing a walkthru, similar to this document from
a year or so ago (in need of updating, of course)...

I'd suggest linking such a Callisto-based version of that document right
off the initial splash page when you start up Eclipse, so that noobs can
get though this more easily. Or how about a viewlet, like:

Or even just a Cheat Sheet, like the one in the above GMF tutorial?

Or... since the update process is all done w/ Java anyway, why can't it be
put behind a single toolbar or Welcome Screen button, bypassing all the UI
choices and just providing everything w/ a single click?

We need to make this process simpler - but because there isn't really much
time left for that, Plan B would be for better  / more consistent
labelling, and better instructions.

I volunteer to help, but only if others will too.


Nick Boldt :: Software Developer
Eclipse Modeling Framework ::
IBM Toronto Lab, 8200 Warden Ave., D3/R8R/8200/MKM, Markham, L6G 1C7.
905/413/4308 || codeslave@xxxxxxxxxx && Nick Boldt/Toronto/IBM@IBMCA

             "Ed Burnette"                                                 
             com>                                                       To 
             Sent by:                  "Cross project issues"              
             cross-project-iss         <cross-project-issues-dev@eclipse.o 
             ues-dev-bounces@e         rg>                                 
             03/15/2006 10:07          [cross-project-issues-dev] Callisto 
             AM                        experience take 2                   
             Please respond to                                             
               Cross project                                               

The web page changes help but are incomplete. I'm trying to approach this
as a new user. This is a stream-of-conciousness log so bear with me.

1. says to install
the Platform Runtime Binary but should link to
M5a-200602231656/callisto.php . Hmm, zip files. Why not a nice install

2. The Callisto page says "Use the update manager". Is that like "Use the
force"? :) I clicked on the link for the Callisto update site. It says I
need to have at least the "Eclipse 3.2 Platform Feature". Is that the same
as "Platform Runtime Binary" (using my new user hat remember)? Hmm, ok the
3rd sentence explains that. The 4th sentence says to read the Eclipse Help.
I click on that and it says use Help > Software Updates.

Hmm, where's the Help menu? Oh I see one, it says "Help and support center
/ Is this copy of Windows legal / About Windows". Maybe this one: "Help
contents / Release notes / About Mozilla Firefox". Nobody told me I had to
start Eclipse at this point (don't laugh).

3. Ok, Eclipse started... hmm, nice Intro screen, why doesn't it say
anything about Callisto or updates or anything like that? I see four big
icons: Overview, Tutorials, Samples, What's new. Overview is ok. Tutorials
and Samples are completely blank. What's new is so-so, not really helpful
to me at this point.

4. I find Help > Software Updates, etc.. The help said I needed to Add an
Update Site. What do I add?
Assuming I know enough to ignore that part of the help and select Help >
Software Updates > Install/Update. The default is "Search for updates of
the currently installed features". If I'm not paying attention and just hit
Finish then it's going to tell me there are no updates.

5. Ok, say I'm paying attention, and select "Search for new features to
install". I see:
     _  Callisto Update Site
     _ update site (sic)
Which one is right? Why isn't one selected by default? Why can't I edit
them to see where they point to?

6. Oh look, a little question mark, click on that for help. It's not
terribly helpful, what's a bookmark, what's a feature, what does
prepackaged mean, and why is there a little square after "OS, locale,

7. I don't even want to know what will happen if I pick the "
update site" so I click the first option. I click Finish and get... an
error dialog that says:

Problem Occurred
Network connection problems encountered during search.

I click on Details and get:

Network connection problems encountered during search.
  Unable to access "";.
    Unable to access site: "";
[Connection refused: connect]
    Unable to access site: "";
[Connection refused: connect]
I click OK and get another dialog:

No features found on the selected site(). Choose a differen...
No features found on the selected site(s). Choose a different site or site

The problem of course is it needs a proxy setting, but the new user would
have no clue. Why couldn't it pick up the Operating system proxy setting?
IE works, FF works, after all I got this Platform runtime thingy with no

8. I sent eclipse-dev an email :) and a lot of people sent me nasty replies
about that not being the right place but somebody told me what to do. I
select Window > Preferences > Install/Update, click on Enable HTTP proxy,
type the proxy host and proxy port.

Why is 'automatically select mirrors' not the default? Why are Automatic
Updates not turned on by default? It should default to look for updates at
some random time once a week, and it should default to 'Download new
updates automatically and notify me when ready to install them'.

9. I click OK. Then Help > Software Updates > Find and Install. Why do I
have to go through that again, couldn't it have prompted me for a proxy in
the middle of the first update? Anyway, I hit Next, and Finish. Searching,
searching, searching. Beep! Search results:

   _ Callisto Update Site
"This Callisto Update Site contains the M5a level of feature and plug-in
for a number of Eclipse based projects."(sic)

I expand that and see all kinds of stuff... but that's all I have time for
for now.

Just try walking through this and pretend you're not an expert and you'll
run into many of the same problems. Or watch someone else try to use it.
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