|[eclipse.org-architecture-council] [Bug 256660] New: Bugzilla grievance handling for users|
https://bugs.eclipse.org/bugs/show_bug.cgi?id=256660 Product/Component: Community / Architecture Council Summary: Bugzilla grievance handling for users Product: Community Version: unspecified Platform: PC URL: http://eclipsewebmaster.blogspot.com/2008/11/why-users- dont-bother-to-file-bug.html OS/Version: Windows XP Status: NEW Severity: normal Priority: P3 Component: Architecture Council AssignedTo: eclipse.org-architecture-council@xxxxxxxxxxx ReportedBy: martin.oberhuber@xxxxxxxxxxxxx CC: webmaster@xxxxxxxxxxx Inspired by http://eclipsewebmaster.blogspot.com/2008/11/why-users-dont-bother-to-file-bug.html : We have some guidance for committers linked from the Development Resources Wiki, which helps committers maintain positive communications with problematic bug submitters or commenters: http://wiki.eclipse.org/Mylyn_Contributor_Reference#Communication On the other hand, users submitting a bug report are left alone in the rain if committers or project leads don't treat them respectfully. This can lead to very problematic perception in the Community -- See Denis' Blog mentioned above. Users who know their way in the Eclipse Community can help themselves by escalating with influential people they know, or citing the Mylyn Contributor Reference mentioned above. But most users won't know about these possibilities. I thus propose building some "grievance handling" right into bugzilla: A button labelled like "Help me, I don't feel treated right!". Pressing this button could do a variety of things. In the simplest case, it could automatically add a comment to the bug, which would read something like: "I do not feel treated right in terms of communications on this bug. Looking at http://wiki.eclipse.org/Mylyn_Contributor_Reference#Communication may help us get back into productive mode again. If this doesn't help, may I respectfully ask making a project lead or PMC member aware of this problem? " Comments on this idea are welcome. -- Configure bugmail: https://bugs.eclipse.org/bugs/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are the assignee for the bug.
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