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Re: [cross-project-issues-dev] IT Support for Strategic and Entreprise Members


I'm puzzled on a couple of counts regarding the recent 36 hour Hudson downtime at RC4 +0.

Firstly, David Williams has an IBM email, so I presume he works for IBM, who I presume are strategic members, so when David marked the as blocker he sent an email to the web-masters. Why was there no response? Okay, perhaps he's not a nominated representative...

Secondly, Eclipse is a community of corporate members, committers and users. Why doesn't the SLA reflect this? There are many committers working very hard to get Juno ready, only some work for Strategic Members; why are there no committer nominees? and surely David is the number one 'committer nominee'?

With major e4 and EGIT progress, Juno is a particularly challenging release. Surely on RC -1,0,+1,+2 days there should be cover on Hudson whose unreliability can hardly come as a surprise to the web masters? I feel that any committer on even a minor project should be able to alert the web-masters so that when a major project comes along they find the problem solved and no backlog queue.

Can the powers that be please revisit the SLA?


        Ed Willink

On 11/06/2012 21:53, Denis Roy wrote:
As we approach Juno, I'd like to quickly remind you:

Strategic and Entreprise Members [1] of the Eclipse Foundation can nominate one or two contact people within their organization who are authorized to contact Webmasters outside of the usual 8:00am to 5:00pm Eastern webmaster support times. This enables a rapid resolution in case a core service [2] is preventing a committer from doing their work.

Please see the document for more information about the process and the services covered. Talk to your company representative if you'd like to nominate a contact person.


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