Dear Sir/Madam,
My name is Ina and I am writing to you to share my
experience using papyrus.
I am a student at Kings College London and for a
coursework project we were required to use papyrus to create
use case diagrams, class diagrams, state machines and
sequence diagram. My course has 3-4 hundred students and
each one of us had constantly issues with the software
receiving errors saying "Your file is corrupted" and
diagrams being deleted for no apparent reason, the software
freezing and modifying the diagrams on its own. I do not
feel like Papyrus is a proper tool for project management as
it constantly ruins projects and does not in any way assist
the work.
I have had to re-do one sequence diagram 5 times because
papyrus froze and didn't allow me to create, change or
delete anything, and
if it did allow it, it wouldn't display it on the diagram.
When I actually managed to created the aforementioned
diagram on the 5th attempt, 9 hours later, AND MIND YOU IT
WASN'T A COMPLEX OR LONG ONE, I zipped the file and send it
to my team.
Now imagine my surprise when I looked at the report,
containing screenshots of the diagram, and saw that the ONE
diagram which had been tormenting me for 9 HOURS STRAIGHT
HAD CHANGED WITHOUT ME DOING ANYTHING TO IT. This wouldn't
have been a problem had my original file not changed as well
after the zipping, nor if papyrus had allowed us to change
it back to how it was originally. The software wouldn't
allow us to select anything inside the fragments, move or
rename elements. And it was not only so for one device.
One of my team mates had three of her diagrams deleted
because papyrus decided out of no where that the files are
corrupted. And what exactly does it mean corrupted!?
This project is worth 20% of the final mark for the
module for 6 people in my team and another 60 teams of 5 to
6 people.
Finishing this project has been a torment because of
every issue with Papyrus and trying over and over again to
create something just to watch your effort go down the drain
is emotionally and physically tiring. I am not in the
slightest satisfied with your software and if was given the
choiceI would have immediately transferred to "Visual
Paradigm" which is a tool that my team and I used to create
our sequence diagrams and didn't have one single issue with.
But the coursework requires us to use Papyrus so
transferring our not at all complex or long 9 diagrams
manually to papyrus has taken us longer than actually
creating them and has exhausted us twice as much.
I really hope you take this rather harsh feedback and
improve the software because I do suppose that we will be
using it again next year and I do not want to write the same
email again.
Thank you for reading my feedback and for your time and
patience to finish this email.
Kind regards,
Ina on behalf of all 3-4 hundred students in Kings
College London.