There is nothing yet that allows a normal user to reopen a problem. There are other means like auto actions that can reopen a problem as soon as a new incident arrives that shows an already closed error still exists in a newer version of Buildship. See [1] for an example.
However, we (the Architecture Council, Mike, Wayne, Janet and me) discussed whether could give normal users anonymized read access to error reports and also allow them to create bug reports from them. All agreed that (given we do a proper anonymization), there is no reason why we should not allow users to create bug reports.
There is, however, the risk of having users blindly clicking on “Create Bug Report” from their submissions page when it becomes too easy. We should require (anonymous) users to provide little more content manually and put a minimum hurdle in place so that we do not get flooded.
We may also allow users to reopen a bug report with a comment - but I’m not sure this is a great idea.
Instead, we could allow users to “request reopening” and put this into (weekly/daily) email digests if you like.
We have many options. But there is currently nothing implemented that fully satisfies your need. Let’s discuss what you need and see where we go/end up with...
I'm just trying to understand the workflow here. Let's say as an Eclipse user I enconunter an exception and I report it via AERI. For some cases I might get the response that this issues was resolved as invalid (no bug reports involved). Now, what if I know it is not true and I have an example exhibiting the problem. Can update the report or at least send my notes to the committers via AERI in an easy way? 2016-07-27 12:00 GMT+02:00 Marcel Bruch < marcel.bruch@xxxxxxxxxxxxxx>: At the moment, they would have to put comment on / reopen the bug in
Bugzilla.
Would you like to have something "more interactive” or a different behavior?
If so, let me know what you would like to see.
FWIW,
AERI can (in general) reopen bugs in Bugzilla.
Cheers,
Marcel
On 27 Jul 2016, at 11:53, Donát Csikós <csdonat@xxxxxxxxx> wrote:
Hi Marcel,
Just a quick question: what if a reviewer incorreclty closes a report?
Is there a way for a reporter to reopen it if they are unhappy with
the resolution?
Cheers,
--
Donát Csikós
Software Engineer
Gradle GmbH
Firmensitz: Manteuffelstr. 60, 10999 Berlin, Germany
Registergericht: Amtsgericht Charlottenburg, HRB 162310
Geschäftsführer: Regine Dockter
T. +49-30-609886880
W. www.gradle.org
2016-07-22 11:29 GMT+02:00 Marcel Bruch <marcel.bruch@xxxxxxxxxxxxxx>:
Greetings Cross-Projects,
a question that was raised by several committers (and I think might be
relevant to some of you as well) was, how to configure AERI to automatically
create Bugzillas from your error reports. I published a short blog post
describing how projects can configure this behavior via an automated action
here [1].
In case you have any further question or need assistance on setting this up,
please do not hesitate to contact me...
Cheers,
Marcel
[1]
https://blog.ctrlflow.com/hidden-gems-automatically-create-bugs-error-reports/
_______________________________________________
cross-project-issues-dev mailing list
cross-project-issues-dev@xxxxxxxxxxx
To change your delivery options, retrieve your password, or unsubscribe from
this list, visit
https://dev.eclipse.org/mailman/listinfo/cross-project-issues-dev
_______________________________________________
cross-project-issues-dev mailing list
cross-project-issues-dev@xxxxxxxxxxx
To change your delivery options, retrieve your password, or unsubscribe from
this list, visit
https://dev.eclipse.org/mailman/listinfo/cross-project-issues-dev
--
Codetrails GmbH
The knowledge transfer company
Robert-Bosch-Str. 7, 64293 Darmstadt
Phone: +49-6151-276-7092
Mobile: +49-179-131-7721
http://www.codetrails.com/
Managing Director: Dr. Marcel Bruch
Handelsregister: Darmstadt HRB 91940
_______________________________________________
cross-project-issues-dev mailing list
cross-project-issues-dev@xxxxxxxxxxx
To change your delivery options, retrieve your password, or unsubscribe from
this list, visit
https://dev.eclipse.org/mailman/listinfo/cross-project-issues-dev
_______________________________________________ cross-project-issues-dev mailing list cross-project-issues-dev@xxxxxxxxxxxTo change your delivery options, retrieve your password, or unsubscribe from this list, visit https://dev.eclipse.org/mailman/listinfo/cross-project-issues-dev
-- Codetrails GmbH The knowledge transfer company Robert-Bosch-Str. 7, 64293 Darmstadt
Managing Director: Dr. Marcel Bruch
Handelsregister: Darmstadt HRB 91940
|
