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Atlassian Jira Connector Problem [message #1559846]

Mon, 12 January 2015 08:27

Timothy Truckle

Messages: 3
Registered: May 2014
Location: Germany

Junior Member

I'm working as a consultant at a customers location and try to connect to my employers jira repository on a customers Laptop which is running Windows 7 (64bit).

That connection works great when I use this Laptop at home, so its not an issue of my employers firewall.

When I'm at the customers network eclipses internal webbrowser is still able to connect to the jira URL but the (Atlassian) Mylyn Jira connector runs into a timeout.

The repository configuration is set to use the global eclipse proxy settings.
The Eclipse Proxy settings is configured to "native"
The Java control panel network configuration is set to use a proxy configurtion script.

The proxy uses active directory single sign-on authentication.

Did someone run into the same problem?
How can I track down the root cause?

bye
TT

my Eclipse version is:
Version: Kepler Service Release 2
Build id: 20140224-0627

Mylyn version(s):
org.eclipse.mylyn_feature (3.13.0.v20140826-1734) "Mylyn Tasks"
org.eclipse.mylyn.bugzilla_feature (3.13.0.v20140830-0030) "Mylyn Tasks"
org.eclipse.mylyn.builds (1.5.0.v20140830-1416) "Mylyn Builds"
org.eclipse.mylyn.commons (3.13.0.v20140704-2323) "Mylyn Commons"
org.eclipse.mylyn.commons.identity (1.5.0.v20140702-2248) "Mylyn Commons"
org.eclipse.mylyn.commons.notifications (1.5.0.v20140702-2248) "Mylyn Commons"
org.eclipse.mylyn.commons.repositories (1.5.0.v20140905-0008) "Mylyn Commons"
org.eclipse.mylyn.commons.repositories.http (1.5.0.v20140702-2248) "Mylyn Commons"
org.eclipse.mylyn.context_feature (3.13.0.v20140819-2236) "Mylyn Context"
org.eclipse.mylyn.discovery (3.13.0.v20140820-1854) "Mylyn Commons"
org.eclipse.mylyn.hudson (1.5.0.v20140702-2228) "Mylyn Builds"
org.eclipse.mylyn.ide_feature (3.13.0.v20140702-2225) "Mylyn Context"
org.eclipse.mylyn.java_feature (3.13.0.v20140819-2236) "Mylyn Context"
org.eclipse.mylyn.monitor (3.13.0.v20140702-2155) "Mylyn Commons"
org.eclipse.mylyn.tasks.ide (3.13.0.v20140704-0050) "Mylyn Tasks"
org.eclipse.mylyn.team_feature (3.13.0.v20140702-2225) "Mylyn Context"
org.eclipse.mylyn.versions (1.5.0.v20140702-2223) "Mylyn Versions"
org.eclipse.mylyn.wikitext_feature (1.8.2.v20140211-0100) "Mylyn WikiText"

Atlassian connector version:
com.atlassian.connector.eclipse.jira (3.2.2.v20130909) "Atlassian Connector for Eclipse Branding"
com.atlassian.connector.eclipse.monitor (3.2.2.v20130909) "Atlassian Connector for Eclipse Branding"

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Re: Atlassian Jira Connector Problem [message #1560726 is a reply to message #1559846]

Mon, 12 January 2015 19:37

Sam Davis

Messages: 98
Registered: July 2012

Member

Timothy Truckle wrote on Mon, 12 January 2015 08:27

The repository configuration is set to use the global eclipse proxy settings.
The Eclipse Proxy settings is configured to "native"
The Java control panel network configuration is set to use a proxy configurtion script.

The proxy uses active directory single sign-on authentication.

I am not sure whether this can work, but if it can, I think you would need to configure the proxy configuration script somewhere other than the Java control panel. E.g. on Windows, you would need to set it up in Internet Options under Connections > LAN Settings and then login in Internet Explorer.

HTH,
Sam

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