| Bugzilla new bug wizard?? [message #310407] |
Fri, 01 December 2006 06:38  |
Eclipse User |
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Originally posted by: wharley.bea.com
Seems that the process of entering a bug in Bugzilla has changed, or else
somehow my user settings have changed. I used to be able to just click on
the "NEW" link, and go directly to a page that let me enter the bug report.
Now it wants to step me through a "new bug wizard" that seems aimed at
people who aren't very familiar with Bugzilla or with the bug
classifications and lifecycle.
What's worse, the wizard won't even let me enter data without filling out
some "required" fields such as build ID, that are totally irrelevant for
some sorts of bugs (eg bugs found by code inspection). And it's S - L - O -
W.
What did I do wrong to get demoted to newbie mode?
How do I get back to my good old bug entry screen? I managed to do it with
a little clever hacking of the URL, so I know it still exists, but I'm not
sure why "NEW" isn't taking me there automatically.
Thanks!
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| Re: Bugzilla new bug wizard?? [message #310416 is a reply to message #310407] |
Fri, 01 December 2006 16:47  |
 John J. Barton
Messages: 311
Registered: July 2009 |
Senior Member |
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Good, a chance to complain about Bugzilla! On the whole Bugzilla is an
fabulous community effort and resource with better response and
follow-up than almost any other system. So its a shame to see it
drifting towards old school "bug reports are bad" mentality.
Creating painful slow wizard will have the intended effect of preventing
new bug reports. It will also have the effect of convincing developers
to learn about some other tools with a community more accepting of
newbies. And with a system as complex as eclipse, even experienced
developers are still newbies.
Rather than creating more barriers, Bugzilla should be making it easier
for people to ask for help. For reasons I don't understand, web search
engines commonly return bugzilla pages when searching for eclipse
problems, but I can't remember seeing a page from this newsgroup. And
too often the page in Bugzilla ends with "bah this should have been
asked on the newsgroup". Since the web interface for these newsgroups is
read-barely, no wonder folks don't ask.
There, one more frustration taken out ;-)
John.
Walter Harley wrote:
> Seems that the process of entering a bug in Bugzilla has changed, or else
> somehow my user settings have changed. I used to be able to just click on
> the "NEW" link, and go directly to a page that let me enter the bug report.
> Now it wants to step me through a "new bug wizard" that seems aimed at
> people who aren't very familiar with Bugzilla or with the bug
> classifications and lifecycle.
>
> What's worse, the wizard won't even let me enter data without filling out
> some "required" fields such as build ID, that are totally irrelevant for
> some sorts of bugs (eg bugs found by code inspection). And it's S - L - O -
> W.
>
> What did I do wrong to get demoted to newbie mode?
>
> How do I get back to my good old bug entry screen? I managed to do it with
> a little clever hacking of the URL, so I know it still exists, but I'm not
> sure why "NEW" isn't taking me there automatically.
>
> Thanks!
>
>
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| Re: Bugzilla new bug wizard?? [message #310423 is a reply to message #310408] |
Fri, 01 December 2006 19:27 |
| Eclipse User |
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Originally posted by: wharley.bea.com
"Daniel Megert" <daniel_megert@ch.ibm.com> wrote in message
news:ekol7k$uo0$1@utils.eclipse.org...
> It think even for such bugs it would be polite to provide the build ID
> because maybe two years later someone different might look at that bug and
> the code might have changed.
The "build ID" is not always available. For instance, in the case of a
customized product (such as BEA Workshop), the build ID displayed in Help ->
About is not an Eclipse build ID, so it would just add confusion. Likewise
for bugs found through code inspection: the build ID will be the build of
the host instance, not of the code being inspected. Build ID should
definitely be a requested field, but it shouldn't be a required field, I
think.
> I suggest to write an e-mail to the webmaster to get you the deserved
> committer status (as I know you are ;-)
I'll do so.
Thanks, Dani!
-w
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| Re: Bugzilla new bug wizard?? [message #310429 is a reply to message #310416] |
Sat, 02 December 2006 05:02 |
John J. Barton
Messages: 311
Registered: July 2009 |
Senior Member |
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Actually I take it back. After writing this I started noticing how many
searches end up on the newsgroups. I think the problem for newbies is
vocabulary: eclipse has so many obscure terms that you don't know how to
ask for help. So you end up submitting bug reports using non-eclipse
lingo. Then other newbies search, using non-eclipse lingo, and they find
your bug reports but not the newsgroup.
Also I reported a bug via the new wizard and it was fine. Ok it does
remind me of our corp. "help" system ("Is the power turned on?") but its
workable.
John.
John J. Barton wrote:
> Good, a chance to complain about Bugzilla! On the whole Bugzilla is an
> fabulous community effort and resource with better response and
> follow-up than almost any other system. So its a shame to see it
> drifting towards old school "bug reports are bad" mentality.
>
> Creating painful slow wizard will have the intended effect of preventing
> new bug reports. It will also have the effect of convincing developers
> to learn about some other tools with a community more accepting of
> newbies. And with a system as complex as eclipse, even experienced
> developers are still newbies.
>
> Rather than creating more barriers, Bugzilla should be making it easier
> for people to ask for help. For reasons I don't understand, web search
> engines commonly return bugzilla pages when searching for eclipse
> problems, but I can't remember seeing a page from this newsgroup. And
> too often the page in Bugzilla ends with "bah this should have been
> asked on the newsgroup". Since the web interface for these newsgroups is
> read-barely, no wonder folks don't ask.
>
> There, one more frustration taken out ;-)
> John.
>
> Walter Harley wrote:
>> Seems that the process of entering a bug in Bugzilla has changed, or
>> else somehow my user settings have changed. I used to be able to just
>> click on the "NEW" link, and go directly to a page that let me enter
>> the bug report. Now it wants to step me through a "new bug wizard"
>> that seems aimed at people who aren't very familiar with Bugzilla or
>> with the bug classifications and lifecycle.
>>
>> What's worse, the wizard won't even let me enter data without filling
>> out some "required" fields such as build ID, that are totally
>> irrelevant for some sorts of bugs (eg bugs found by code inspection).
>> And it's S - L - O - W.
>>
>> What did I do wrong to get demoted to newbie mode?
>>
>> How do I get back to my good old bug entry screen? I managed to do it
>> with a little clever hacking of the URL, so I know it still exists,
>> but I'm not sure why "NEW" isn't taking me there automatically.
>>
>> Thanks!
>>
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