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Update facility displaying 'Install Location foo' [message #465102]

Thu, 22 March 2007 18:40

Eclipse User

I have an RCP application that I deliver to a customer. They did a full
install of my previous release and now they're trying to update it to my
current release. I have an update site (served by Tomcat) and it works
fine for me in my development shop and other sites.

But one site has problems (running Windows). They can see the new
versions of the features to update, go through the license screen, and
then the 'Installation' screen at the bottom says that the Install
Location is 'foo'.....

When they click on the Change Location to display the New Update Site
dialog, the list of Available installation locations is blank. On my
machines (and other customer machines we see the current install
location). Eh?

We've re-installed the base version and re-ran the application and
update process as the same machine account, but we still have the same
problem.

Is this some machine user security issue?

I'm stumped....

Re: Update facility displaying 'Install Location foo' [message #465110 is a reply to message #465102]

Thu, 22 March 2007 20:27

Eclipse User

I think these things are stored in configuration\org.eclipse.update\platform.xml (and others). Even if you deleted the user's workspace area, you might not have deleted that. Have a look and see if those files are corrupt; you might also like to try deleting the configuration\org.eclipse.update directory and try again (though you may have to re-enter any additional update sites that you've got).

Other than that, don't know ...

Alex.

Re: Update facility displaying 'Install Location foo' [message #465151 is a reply to message #465110]

Fri, 23 March 2007 10:10

Eclipse User

Thanks for the quick response. I'll look into these. I only have
limited access to this customer's machine so it'll take a day to
investigate....

RN

Alex Blewitt wrote:
> I think these things are stored in configuration\org.eclipse.update\platform.xml (and others). Even if you deleted the user's workspace area, you might not have deleted that. Have a look and see if those files are corrupt; you might also like to try deleting the configuration\org.eclipse.update directory and try again (though you may have to re-enter any additional update sites that you've got).
>
> Other than that, don't know ...
>
> Alex.

Re: Update facility displaying 'Install Location foo' [message #465161 is a reply to message #465110]

Fri, 23 March 2007 13:52

Eclipse User

Okay....

I was graciously allowed to use remote desktop to connect to this
customer's machine and found that an over-zealous administrator had
denied various access permissions on some specific directories for some
users, including the directory where my software was installed.

I tried a test of installing my software in 'c:\test' and was successful
in updating it.

I have to admit that I'm not an expert on Windoze domain user security
but I asked the administrator to look into this in more gory detail.

I'm chaulking this problem up to some too-tight security on the computer
system. Exactly what is needed and where is unknown, but unfortunately
I need to move on to developing other features. It would be nice have
Eclipse produce a better error message ('foo' as a directory? that's
something I would do! sheesh!)......

RN

Alex Blewitt wrote:
> I think these things are stored in configuration\org.eclipse.update\platform.xml (and others). Even if you deleted the user's workspace area, you might not have deleted that. Have a look and see if those files are corrupt; you might also like to try deleting the configuration\org.eclipse.update directory and try again (though you may have to re-enter any additional update sites that you've got).
>
> Other than that, don't know ...
>
> Alex.

Re: Update facility displaying 'Install Location foo' [message #465165 is a reply to message #465161]

Fri, 23 March 2007 17:50

Eclipse User

If Eclipse can't write to a location, all things might go wrong. However, 'foo' is not exactly helpful. It's possible that if the install location can't be found its display shouldn't be 'foo'.

bugs.eclipse.org is used by the committers to plan their work items; it might make sense to record this outcome just for interest and to see if they can track down where it says 'foo' in the codebase to replace it with a more sensible error message.

Alex.

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