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Infocenter indexing hangs [message #623830]

Tue, 29 December 2009 00:59

Lani Hardage-Vergeer

Messages: 6
Registered: December 2009

Junior Member

I have an infocenter as web app, and it's been working well. Now indexing hangs with a new install, never gets beyond 0% in an endless loop. There have been no changes to the infocenter since it was a working web app. I'm wondering if it's the Java version on the app server or on the client. Any suggestions?

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Re: Infocenter indexing hangs [message #623838 is a reply to message #623830]

Wed, 30 December 2009 16:38

Lani Hardage-Vergeer

Messages: 6
Registered: December 2009

Junior Member

Solution, I think, in case it helps someone else. I'm surprised it hasn't been posted yet. Firefox 3.5.6 requires JRE 1.6 update 10 or higher. I came across this notice for Firefox 3.6, but it fixed 3.5.6 (http://www.java.com/en/download/faq/firefox_newplugin.xml) . The browser on my local host had JRE 1.6 and indexing did not hang. Same infocenter application, with a browser on JRE 1.5, indexing hangs.

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Re: Infocenter indexing hangs [message #623845 is a reply to message #623838]

Fri, 08 January 2010 22:29

Chris Goldthorpe

Messages: 815
Registered: July 2009

Senior Member

Lani Hardage-Vergeer wrote on Wed, 30 December 2009 11:38
> Solution, I think, in case it helps someone else. I'm surprised it hasn't been posted yet. Firefox 3.5.6 requires JRE 1.6 update 10 or higher. I came across this notice for Firefox 3.6, but it fixed 3.5.6 (http://www.java.com/en/download/faq/firefox_newplugin.xml) . The browser on my local host had JRE 1.6 and indexing did not hang. Same infocenter application, with a browser on JRE 1.5, indexing hangs.

I don't understand why this would fix the problem, the help system where the indexing is taking place runs on a server and the indexing should be unrelated to the choice of browser.

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