|RAP 3.1 Windows IE occasionally won't start [message #1818287]
||Wed, 11 December 2019 14:09
|| John Gymer
Registered: November 2012
A customer is using a RAP3.1-built application on Windows with IE. Generally all is working well with approx 1500 users popping in and out of the application constantly.|
RAP appserver is WebSphere running on a load-balanced set of Windows servers.
Once every 1-2 weeks, a random PC gets a problem where the RAP application will not start on that machine - it hangs on the gradient grey startup display and never gets further. No evidence of errors, or comms to the server side.
Even a PC restart does not help.
Logging onto the PC with a different Windows user DOES work, but if they go back to the original Windows user, it still doesn't start.
The only solution for that PC and user is to rebuild their Windows Profile.
Since this seems almost impossible to trace what is happening because it is rare, I thought I'd post this here to see if anyone else had encountered anything similar, and if so, any ideas as to the solution?
There is no evidence that it affects any other websites or browser-based applications - only this particular RAP application.
Customer is not able to try a different browser, and is not in a position to upgrade to a more recent RAP any time soon.
Just because you can doesn't mean you should
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