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Problem with report creating on PBI form [message #1018743]

Thu, 14 March 2013 07:55

Eclipse User

Hello,

I have a small problem with report creating on PBM:Problem Investigation form in ITSM7. I had create my own report in *.rptdesign and modify it in Birt. This is a join report, it contains PBM:Problem Investigation and PBM:Investigation WorkLog. Several days ago everything work fine, Work Log information were attached to the report, but now when I want to create a report, Work Log information are empty. If you will need more information please let me know
We are using ITSM7 Version 7.6.04 SP3 201207071337 Hotfix.

The report is working properly only when in the PBM:Investigation Worklog Data Set I set such qualification: 'Problem Investigation ID' LIKE "% [problem ticket number]%" for example 'Problem Investigation ID' LIKE "%48798%".I've tried to set such qualification 'Problem Investigtion ID' = $Problem Investigation ID$ but it did not work. The strange thing is that in PBM:Problem Investigation Data Set qualification is set to 1=1 and the data are downloaded correctly.
Is there a way to create a parameter in order to user can enter Problem ID by himself?

Please see the report file in the attachment.

Attachment: 1Test problem report.rptdesign
(Size: 365.95KB, Downloaded 360 times)

[Updated on: Thu, 14 March 2013 10:18] by Moderator

Re: Problem with report creating on PBI form [message #1019252 is a reply to message #1018743]

Fri, 15 March 2013 06:17

Eclipse User

How can I build a qualification/parameter/filter so that user can set the problem id by his own and then create a report using indicated problem id?

Re: Problem with report creating on PBI form [message #1020740 is a reply to message #1019252]

Mon, 18 March 2013 16:56

Eclipse User

Is this an issue that you can recreate with the sample database or is it specific to your dataSource? I cannot look at much in your report as I don't have the oda plugin you're using, nor do I have a connection to the data you're using.

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