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mailto links don't work in help view under OS X [message #472522] Thu, 10 April 2008 18:12 Go to next message
Douglas Dirks is currently offline Douglas Dirks
Messages: 26
Registered: July 2009
Junior Member
Our help system provides a mailto link at the bottom of each page so users
can easily send us feedback on the documentation. On all platforms except
the Macintosh, this works fine in both the help view (integrated into the
IDE) and in the help browser (either the "internal" browser or a
user-selected external web browser).

On the Macintosh (intel and ppc, OS X 10.4 and 10.5), the mailto links are
nonfunctional in the help view. (They work fine in a web browser.) The
correct mailto link is displayed in the status area, but nothing happens.

Clearly the web browser (Safari, generally) knows what to do with a mailto
link, but it isn't clear to me what the Eclipse IDE uses as a display
engine when help content is in the help view rather than in a browser. Is
this some stripped-down Mozilla browser?

More to the point, does anyone know of a way to configure this so the
mailto links will work in the help view on a Mac?

Thanks in advance,
Doug
Re: mailto links don't work in help view under OS X [message #472523 is a reply to message #472522] Thu, 10 April 2008 21:35 Go to previous messageGo to next message
Chris Goldthorpe is currently offline Chris Goldthorpe
Messages: 815
Registered: July 2009
Senior Member
What normally happens when you click on the mailto: link, does it just
take you straight to your mail client or does it cause a child window to
get opened? I'm trying to figure out why it would behave differently.

Doug Dirks wrote:
> Our help system provides a mailto link at the bottom of each page so
> users can easily send us feedback on the documentation. On all platforms
> except the Macintosh, this works fine in both the help view (integrated
> into the IDE) and in the help browser (either the "internal" browser or
> a user-selected external web browser).
>
> On the Macintosh (intel and ppc, OS X 10.4 and 10.5), the mailto links
> are nonfunctional in the help view. (They work fine in a web browser.)
> The correct mailto link is displayed in the status area, but nothing
> happens.
>
> Clearly the web browser (Safari, generally) knows what to do with a
> mailto link, but it isn't clear to me what the Eclipse IDE uses as a
> display engine when help content is in the help view rather than in a
> browser. Is this some stripped-down Mozilla browser?
>
> More to the point, does anyone know of a way to configure this so the
> mailto links will work in the help view on a Mac?
>
> Thanks in advance,
> Doug
>
Re: mailto links don't work in help view under OS X [message #472524 is a reply to message #472522] Thu, 10 April 2008 23:41 Go to previous messageGo to next message
Eclipse User
Originally posted by: nospam_kowalskilee.gmail.com

By "all platforms", do you mean that it is working fine on Linux as well
as Windows?

I mean, is it just the Mac that's failing, but other non-Windows
platforms are working fine?

--Lee Anne

Doug Dirks wrote:
> Our help system provides a mailto link at the bottom of each page so
> users can easily send us feedback on the documentation. On all platforms
> except the Macintosh, this works fine in both the help view (integrated
> into the IDE) and in the help browser (either the "internal" browser or
> a user-selected external web browser).
>
> On the Macintosh (intel and ppc, OS X 10.4 and 10.5), the mailto links
> are nonfunctional in the help view. (They work fine in a web browser.)
> The correct mailto link is displayed in the status area, but nothing
> happens.
>
> Clearly the web browser (Safari, generally) knows what to do with a
> mailto link, but it isn't clear to me what the Eclipse IDE uses as a
> display engine when help content is in the help view rather than in a
> browser. Is this some stripped-down Mozilla browser?
>
> More to the point, does anyone know of a way to configure this so the
> mailto links will work in the help view on a Mac?
>
> Thanks in advance,
> Doug
>
Re: mailto links don't work in help view under OS X [message #472528 is a reply to message #472523] Wed, 16 April 2008 17:44 Go to previous messageGo to next message
Douglas Dirks is currently offline Douglas Dirks
Messages: 26
Registered: July 2009
Junior Member
Hi Chris,

Sorry for the delay replying. In all cases except the help view on the Mac,
clicking the mailto link opens the default mail client. On my test
machines, this means the Apple mail client, which does open when the help
is running in the help browser (Safari, in this case).

Thanks,
Doug
Re: mailto links don't work in help view under OS X [message #472529 is a reply to message #472524] Wed, 16 April 2008 17:47 Go to previous messageGo to next message
Douglas Dirks is currently offline Douglas Dirks
Messages: 26
Registered: July 2009
Junior Member
Hi Lee Ann,

Sorry for the delay replying. Yes, it works as expected on Windows and
Linux. We also support Solaris, but the help always comes up in a browser
there, so there's no direct comparison. Only in the help *view* on the Mac
do the mailto links fail.

Thanks,
Doug
icon11.gif  Re: mailto links don't work in help view under OS X [message #546728 is a reply to message #472522] Wed, 14 July 2010 00:01 Go to previous messageGo to next message
Carlos Morales is currently offline Carlos Morales
Messages: 2
Registered: July 2010
Junior Member
Hello, I know this thread is a year old but this reply is just to let you know this issue still happens and I'm having it reproduced on Linux while using Slackware 13 with kde 4.

Eclipse 3.5 will open an internal, incomplete and unstable version of the seamonkey mailer tool; even a pretty usable composer is there (which, if open will crash eclipse after being using it).

regards,
Re: mailto links don't work in help view under OS X [message #547856 is a reply to message #546728] Mon, 19 July 2010 20:40 Go to previous message
Chris Goldthorpe is currently offline Chris Goldthorpe
Messages: 815
Registered: July 2009
Senior Member
There is a bug open - https://bugs.eclipse.org/bugs/show_bug.cgi?id=229732 but it has not been looked at in a while.If you can move the discussion to that bug report I'll take a look at it again.
Re: mailto links don't work in help view under OS X [message #611145 is a reply to message #472522] Thu, 10 April 2008 21:35 Go to previous message
Chris Goldthorpe is currently offline Chris Goldthorpe
Messages: 815
Registered: July 2009
Senior Member
What normally happens when you click on the mailto: link, does it just
take you straight to your mail client or does it cause a child window to
get opened? I'm trying to figure out why it would behave differently.

Doug Dirks wrote:
> Our help system provides a mailto link at the bottom of each page so
> users can easily send us feedback on the documentation. On all platforms
> except the Macintosh, this works fine in both the help view (integrated
> into the IDE) and in the help browser (either the "internal" browser or
> a user-selected external web browser).
>
> On the Macintosh (intel and ppc, OS X 10.4 and 10.5), the mailto links
> are nonfunctional in the help view. (They work fine in a web browser.)
> The correct mailto link is displayed in the status area, but nothing
> happens.
>
> Clearly the web browser (Safari, generally) knows what to do with a
> mailto link, but it isn't clear to me what the Eclipse IDE uses as a
> display engine when help content is in the help view rather than in a
> browser. Is this some stripped-down Mozilla browser?
>
> More to the point, does anyone know of a way to configure this so the
> mailto links will work in the help view on a Mac?
>
> Thanks in advance,
> Doug
>
Re: mailto links don't work in help view under OS X [message #611146 is a reply to message #472522] Thu, 10 April 2008 23:41 Go to previous message
Eclipse User
Originally posted by: nospam_kowalskilee.gmail.com

By "all platforms", do you mean that it is working fine on Linux as well
as Windows?

I mean, is it just the Mac that's failing, but other non-Windows
platforms are working fine?

--Lee Anne

Doug Dirks wrote:
> Our help system provides a mailto link at the bottom of each page so
> users can easily send us feedback on the documentation. On all platforms
> except the Macintosh, this works fine in both the help view (integrated
> into the IDE) and in the help browser (either the "internal" browser or
> a user-selected external web browser).
>
> On the Macintosh (intel and ppc, OS X 10.4 and 10.5), the mailto links
> are nonfunctional in the help view. (They work fine in a web browser.)
> The correct mailto link is displayed in the status area, but nothing
> happens.
>
> Clearly the web browser (Safari, generally) knows what to do with a
> mailto link, but it isn't clear to me what the Eclipse IDE uses as a
> display engine when help content is in the help view rather than in a
> browser. Is this some stripped-down Mozilla browser?
>
> More to the point, does anyone know of a way to configure this so the
> mailto links will work in the help view on a Mac?
>
> Thanks in advance,
> Doug
>
Re: mailto links don't work in help view under OS X [message #611150 is a reply to message #472523] Wed, 16 April 2008 17:44 Go to previous message
Eclipse User
Originally posted by: ddirks.ittvis.com

Hi Chris,

Sorry for the delay replying. In all cases except the help view on the Mac,
clicking the mailto link opens the default mail client. On my test
machines, this means the Apple mail client, which does open when the help
is running in the help browser (Safari, in this case).

Thanks,
Doug
Re: mailto links don't work in help view under OS X [message #611151 is a reply to message #472524] Wed, 16 April 2008 17:47 Go to previous message
Eclipse User
Originally posted by: ddirks.ittvis.com

Hi Lee Ann,

Sorry for the delay replying. Yes, it works as expected on Windows and
Linux. We also support Solaris, but the help always comes up in a browser
there, so there's no direct comparison. Only in the help *view* on the Mac
do the mailto links fail.

Thanks,
Doug
Re: mailto links don't work in help view under OS X [message #624228 is a reply to message #472522] Wed, 14 July 2010 00:01 Go to previous message
Carlos Morales is currently offline Carlos Morales
Messages: 2
Registered: July 2010
Junior Member
Hello, I know this thread is a year old but this reply is just to let you know this issue still happens and I'm having it reproduced on Linux while using Slackware 13 with kde 4.

Eclipse 3.5 will open an internal, incomplete and unstable version of the seamonkey mailer tool; even a pretty usable composer is there (which, if open will crash eclipse after being using it).

regards,
Re: mailto links don't work in help view under OS X [message #624231 is a reply to message #624228] Mon, 19 July 2010 20:40 Go to previous message
Chris Goldthorpe is currently offline Chris Goldthorpe
Messages: 815
Registered: July 2009
Senior Member
There is a bug open - https://bugs.eclipse.org/bugs/show_bug.cgi?id=229732 but it has not been looked at in a while.If you can move the discussion to that bug report I'll take a look at it again.
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