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Checksum does not match [message #1859506]

Mon, 12 June 2023 21:10

Eric Adolphson

Messages: 1
Registered: June 2023

Junior Member

I am helping someone install Eclipse Temurin on their computer. I walked though the download/checksum process myself, so I could relay the steps to the user.

My download/checksum process matched. However, on the user's computer it did not. I confirmed the user was going to this web site:

Since I am a new user, I cannot post the link. After the https: // is
adoptium.net/temurin/releases/?version=11

to get the download. I had the user set:
Operation System: Windows
Architecture: x64

The user then downloaded the .msi file. I had the use create a c:\temp folder, and move the .msi file into the c:\temp folder. I walked the user through opening Windows PowerShell (admin). In PowerShell user entered
>cd c:\temp
And the user confirmed the prompt switched to c:\temp
>dir
And the user confirmed the downloaded file was listed
I then had the user run the certUtil to get the hash for a checksum
>certUtil -hashfile OpenJDK11U-jdk_x64_windows_hotspot_11.0.19_7.msi SHA256
The hash on the user's computer does NOT match the checksum values on the web page for the Windows x64 .msi file. When I run it on my computer, the hash does match. We both downloaded the same file yet got different hash results. I had the user re download, re-run the certUtil, and the user gets the same hash, a different one than the one from the web site.

I also had the user send me screen captures so I could confirm the steps were executed correctly.

Why could the user be getting a different hash result? Any help would be greatly appreciated.

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Re: Checksum does not match [message #1859510 is a reply to message #1859506]

Tue, 13 June 2023 04:59

Ed Merks

Messages: 33142
Registered: July 2009

Senior Member

I suggest using the Ask a Question link on this page:

https://github.com/adoptium/adoptium-support/issues/new/choose

Or maybe just start a discussion:

https://github.com/adoptium/adoptium-support/discussions

Did you do a (binary) compare of the *.msi you see on your machine versus what the user sees on their machine to confirm they are different as the checksum suggests they are in fact different?

Ed Merks
Professional Support: https://www.macromodeling.com/

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