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TPTP 4.0 : Access Denied Error While Starting Agent Controller [message #25080]

Thu, 04 August 2005 09:57

Eclipse User

I installed TPTP 4.0 for windows recently on my PC (Windows XP Service
Pack 2)and followed the instructions in the Agent Controller install
document to setup the Agent controller. I added C:\RAServer\bin (RAServer
is my install directory) to the system path and added the agent controller
as a windows service. Also ran the setConfig.bat file.

But when I start the Agent Controller service I get an error message
"Could not start the Agent Controller service on Local Computer. Error 5:
Access is denied"

I tried downloading both Windows install and install for all platforms.
Both give same result.

Any help would be highly appreciated.

Thanks!
Manoj

Re: TPTP 4.0 : Access Denied Error While Starting Agent Controller [message #25121 is a reply to message #25080]

Thu, 04 August 2005 11:00

Eclipse User

Can you attempt to start the Agent Controller in the command prompt (by
running RAService.exe)?
If you don't encounter any problems, then there is nothing wrong with the
Agent Controller. Check the 'path to executable' of your service by right
clicking on the service and going to its properties. Make sure that it
points to the correct executable and that port 10002 is not busy (you can
change the port of the Agent Controller by modifying
config\serviceconfig.xml)

Ali Mehregani

"Manoj P" <pallikkattil@yahoo.com> wrote in message
news:ba548e145df5844c27bcd1458f4e126e$1@www.eclipse.org...
>I installed TPTP 4.0 for windows recently on my PC (Windows XP Service Pack
>2)and followed the instructions in the Agent Controller install document to
>setup the Agent controller. I added C:\RAServer\bin (RAServer is my install
>directory) to the system path and added the agent controller as a windows
>service. Also ran the setConfig.bat file.
>
> But when I start the Agent Controller service I get an error message
> "Could not start the Agent Controller service on Local Computer. Error 5:
> Access is denied"
>
> I tried downloading both Windows install and install for all platforms.
> Both give same result.
>
> Any help would be highly appreciated.
>
> Thanks!
> Manoj
>

Re: TPTP 4.0 : Access Denied Error While Starting Agent Controller [message #25530 is a reply to message #25121]

Thu, 04 August 2005 15:35

Eclipse User

I tried the command line version of starting the service as suggested. It
did not help. I also tried changing the port to 8080 in the config file,
which I know is free, but again it did not help.

Re: TPTP 4.0 : Access Denied Error While Starting Agent Controller [message #25569 is a reply to message #25530]

Thu, 04 August 2005 15:36

Eclipse User

I also checked the properties on the service and the path. All look good.
It should use local account the start the service right ?

Re: TPTP 4.0 : Access Denied Error While Starting Agent Controller [message #25768 is a reply to message #25530]

Fri, 05 August 2005 12:57

Eclipse User

Did it output an error message while attempting to start it in command
prompt?

Please attach the config/servicelog.log file or import it yourself in a
workbench to check for any abnormal messages. To import the log file in an
Eclipse workbench click on File > Import > Log File > Add > Select Common
Base Event XML log > Specify the path to the servicelog.log file in the
'details' tab > OK > Finish.

"Manoj P" <pallikkattil@yahoo.com> wrote in message
news:d6c44506f90fd8062f357f7f393e9e6b$1@www.eclipse.org...
>I tried the command line version of starting the service as suggested. It
>did not help. I also tried changing the port to 8080 in the config file,
>which I know is free, but again it did not help.
>

Re: TPTP 4.0 : Access Denied Error While Starting Agent Controller [message #25784 is a reply to message #25768]

Fri, 05 August 2005 16:33

Eclipse User

When I use RAServer.exe from the command prompt to start the Agent I get a
log file generated and it says the agent was started successfully. But I
try to start the service using RAService.exe no log file is generated,
there are no error messages on the console either.

Re: TPTP 4.0 : Access Denied Error While Starting Agent Controller [message #25800 is a reply to message #25784]

Fri, 05 August 2005 16:44

Eclipse User

So you were able to successfully start the Agent Controller using the
command prompt. Once you type RAServer.exe in the command prompt, you can
use all the services of the Agent Controller (for as long as the agent
controller starts successfully, which the log file indicates).

Now I'm not sure why you're having difficulty starting it as a service. The
executable seems to run properly. Did you use bin\manageservice to add your
service? Make sure you enclose your service name and path name in quotes if
they contain spaces:

(e.g. manageservice add "service name" "D:\TPTP4.0\TPTP4.0
200506220100\ibmrac")

Ali M.

"Manoj P" <pallikkattil@yahoo.com> wrote in message
news:57365e34b7d5bdbce3c1628eaf8e3a96$1@www.eclipse.org...
> When I use RAServer.exe from the command prompt to start the Agent I get a
> log file generated and it says the agent was started successfully. But I
> try to start the service using RAService.exe no log file is generated,
> there are no error messages on the console either.
>

Re: TPTP 4.0 : Access Denied Error While Starting Agent Controller [message #25839 is a reply to message #25800]

Fri, 05 August 2005 20:04

Eclipse User

Yes I can start the agent controller now using RAServer.exe.

To add the serive I did use bin\manageservice and my directory path does
not have any spaces in it. I also checked the service properties and the
path look right. So I am not sure why the service has an issue.

Anyways, thanks for your help. Appreciate it.

Re: TPTP 4.0 : Access Denied Error While Starting Agent Controller [message #25923 is a reply to message #25839]

Tue, 09 August 2005 05:18

Eclipse User

Just to eliminate some of possible causes:
1. The service is actually started?
2. There is no network or subst volume involved?

Hunting bugs at a distance is slow but fun nevertheless :)

Heiner

Manoj P wrote:
> Yes I can start the agent controller now using RAServer.exe.
>
> To add the serive I did use bin\manageservice and my directory path does
> not have any spaces in it. I also checked the service properties and the
> path look right. So I am not sure why the service has an issue.
>
> Anyways, thanks for your help. Appreciate it.
>
>

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