Engaging with the Eclipse Foundation IT Team

Denis Roy, Head of Information Technology, shares how to engage with the Eclipse Foundation IT staff, use our Help Desk, and how we manage your requests.

Notes

The Eclipse Foundation Help Desk is the central, GitLab-hosted issue-tracking portal through which project committers, project leads, and staff request IT and infrastructure support directly from the Eclipse Infrastructure Team. It serves as the primary operational interface for managing the technical lifecycle of project resources, including creating, migrating, or archiving GitLab and GitHub repositories, provisioning project websites, configuring mailing lists and Matrix chat rooms, requesting CI/CD bots, securing temporary administrative repository privileges, and establishing private security vulnerability reporting mechanisms.