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OTRS Help Desk Support [message #653976]

Sat, 12 February 2011 09:21

vamshi

Messages: 1
Registered: February 2011

Junior Member

Does anyone know anything about this OTRS help desk support? Does anyone know any otherOTRS upgradeprocess? Can you please suggest me. Thanks

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Re: OTRS Help Desk Support [message #655694 is a reply to message #653976]

Tue, 22 February 2011 10:40

Yingding Wang

Messages: 13
Registered: July 2010

Junior Member

Hallo vamshi,

i don't quite get your question about OTRS help desk support.

you mean how the support process for application OTRS?
Or your mean how can you make integration from mylyn with otrs?

Or your mean how the helpdesk process (incident-, Change management process etc. ) in general works?

Best regards,
JD

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