Home » Eclipse Projects » Platform - User Assistance (UA) » mailto links don't work in help view under OS X
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| Re: mailto links don't work in help view under OS X [message #472523 is a reply to message #472522] |
Thu, 10 April 2008 21:35   |
 Chris Goldthorpe
Messages: 815
Registered: July 2009 |
Senior Member |
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What normally happens when you click on the mailto: link, does it just
take you straight to your mail client or does it cause a child window to
get opened? I'm trying to figure out why it would behave differently.
Doug Dirks wrote:
> Our help system provides a mailto link at the bottom of each page so
> users can easily send us feedback on the documentation. On all platforms
> except the Macintosh, this works fine in both the help view (integrated
> into the IDE) and in the help browser (either the "internal" browser or
> a user-selected external web browser).
>
> On the Macintosh (intel and ppc, OS X 10.4 and 10.5), the mailto links
> are nonfunctional in the help view. (They work fine in a web browser.)
> The correct mailto link is displayed in the status area, but nothing
> happens.
>
> Clearly the web browser (Safari, generally) knows what to do with a
> mailto link, but it isn't clear to me what the Eclipse IDE uses as a
> display engine when help content is in the help view rather than in a
> browser. Is this some stripped-down Mozilla browser?
>
> More to the point, does anyone know of a way to configure this so the
> mailto links will work in the help view on a Mac?
>
> Thanks in advance,
> Doug
>
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| Re: mailto links don't work in help view under OS X [message #472524 is a reply to message #472522] |
Thu, 10 April 2008 23:41 |
Eclipse User |
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Originally posted by: nospam_kowalskilee.gmail.com
By "all platforms", do you mean that it is working fine on Linux as well
as Windows?
I mean, is it just the Mac that's failing, but other non-Windows
platforms are working fine?
--Lee Anne
Doug Dirks wrote:
> Our help system provides a mailto link at the bottom of each page so
> users can easily send us feedback on the documentation. On all platforms
> except the Macintosh, this works fine in both the help view (integrated
> into the IDE) and in the help browser (either the "internal" browser or
> a user-selected external web browser).
>
> On the Macintosh (intel and ppc, OS X 10.4 and 10.5), the mailto links
> are nonfunctional in the help view. (They work fine in a web browser.)
> The correct mailto link is displayed in the status area, but nothing
> happens.
>
> Clearly the web browser (Safari, generally) knows what to do with a
> mailto link, but it isn't clear to me what the Eclipse IDE uses as a
> display engine when help content is in the help view rather than in a
> browser. Is this some stripped-down Mozilla browser?
>
> More to the point, does anyone know of a way to configure this so the
> mailto links will work in the help view on a Mac?
>
> Thanks in advance,
> Doug
>
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| Re: mailto links don't work in help view under OS X [message #611145 is a reply to message #472522] |
Thu, 10 April 2008 21:35 |
Chris Goldthorpe
Messages: 815
Registered: July 2009 |
Senior Member |
|
|
What normally happens when you click on the mailto: link, does it just
take you straight to your mail client or does it cause a child window to
get opened? I'm trying to figure out why it would behave differently.
Doug Dirks wrote:
> Our help system provides a mailto link at the bottom of each page so
> users can easily send us feedback on the documentation. On all platforms
> except the Macintosh, this works fine in both the help view (integrated
> into the IDE) and in the help browser (either the "internal" browser or
> a user-selected external web browser).
>
> On the Macintosh (intel and ppc, OS X 10.4 and 10.5), the mailto links
> are nonfunctional in the help view. (They work fine in a web browser.)
> The correct mailto link is displayed in the status area, but nothing
> happens.
>
> Clearly the web browser (Safari, generally) knows what to do with a
> mailto link, but it isn't clear to me what the Eclipse IDE uses as a
> display engine when help content is in the help view rather than in a
> browser. Is this some stripped-down Mozilla browser?
>
> More to the point, does anyone know of a way to configure this so the
> mailto links will work in the help view on a Mac?
>
> Thanks in advance,
> Doug
>
|
|
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| Re: mailto links don't work in help view under OS X [message #611146 is a reply to message #472522] |
Thu, 10 April 2008 23:41 |
| Eclipse User |
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|
Originally posted by: nospam_kowalskilee.gmail.com
By "all platforms", do you mean that it is working fine on Linux as well
as Windows?
I mean, is it just the Mac that's failing, but other non-Windows
platforms are working fine?
--Lee Anne
Doug Dirks wrote:
> Our help system provides a mailto link at the bottom of each page so
> users can easily send us feedback on the documentation. On all platforms
> except the Macintosh, this works fine in both the help view (integrated
> into the IDE) and in the help browser (either the "internal" browser or
> a user-selected external web browser).
>
> On the Macintosh (intel and ppc, OS X 10.4 and 10.5), the mailto links
> are nonfunctional in the help view. (They work fine in a web browser.)
> The correct mailto link is displayed in the status area, but nothing
> happens.
>
> Clearly the web browser (Safari, generally) knows what to do with a
> mailto link, but it isn't clear to me what the Eclipse IDE uses as a
> display engine when help content is in the help view rather than in a
> browser. Is this some stripped-down Mozilla browser?
>
> More to the point, does anyone know of a way to configure this so the
> mailto links will work in the help view on a Mac?
>
> Thanks in advance,
> Doug
>
|
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| Re: mailto links don't work in help view under OS X [message #611150 is a reply to message #472523] |
Wed, 16 April 2008 17:44 |
| Eclipse User |
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Originally posted by: ddirks.ittvis.com
Hi Chris,
Sorry for the delay replying. In all cases except the help view on the Mac,
clicking the mailto link opens the default mail client. On my test
machines, this means the Apple mail client, which does open when the help
is running in the help browser (Safari, in this case).
Thanks,
Doug
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| Re: mailto links don't work in help view under OS X [message #611151 is a reply to message #472524] |
Wed, 16 April 2008 17:47 |
| Eclipse User |
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Originally posted by: ddirks.ittvis.com
Hi Lee Ann,
Sorry for the delay replying. Yes, it works as expected on Windows and
Linux. We also support Solaris, but the help always comes up in a browser
there, so there's no direct comparison. Only in the help *view* on the Mac
do the mailto links fail.
Thanks,
Doug
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