Home » General (non-technical) » Jobs and employment » WANTED: Technical Support Engineer Software - Bonn, Germany @Talend(In order to sustain our growth, Talend is currently looking for a Support Generalist Level 2 to join our lively, rapidly expanding team in lovely offices in Bonn, Germany)
 WANTED: Technical Support Engineer Software - Bonn, Germany @Talend [message #1746010] |
Thu, 20 October 2016 11:54  |
Eclipse User |
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[ALIGN=center]Market leaders? Check! Inspiring colleagues and great teams? Check!
Fun working environment? Check! Phenomenal growth? Check!
If these components are all on your checklist when searching for that perfect new role then Talend is the company for you!
Come and be part of the Talend journey... We're unstoppable  !!
Talend is a next generation leader in ETL tools, cloud and big data integration solutions that helps companies become data driven by making data more accessible, improving its quality and quickly moving data where it's needed for real-time decision making. Talend's innovative open-source solutions quickly and efficiently collect, prepare and combine data from a wide variety of sources allowing companies to optimize it for virtually any aspect of their business.
In order to sustain our growth, Talend is currently looking for a Support Generalist Level 2 to join our lively, rapidly expanding team in lovely offices in Bonn.
Do you thrive on providing a 1st class experience to every customer you engage with, enjoy analyzing complex scenarios and problems, providing customers with detailed solutions or workarounds to solve their queries, and like to see the finished end result? Or, are you a recent Computer Science Graduate with a hunger and passion for all things technical and willing to learn then we'd also love to hear from you! If this sounds right up your street, then read on to dive deeper and discover the key responsibilities of this great role!
Working as part of our Support Generalist team your working day will involve the following responsibilities:
Support Talend software products by helping customers with their queries and problems once a query has been logged onto the database, responding in a timely manner either via email, phone or WebEx
Manage these customer support cases on a daily basis, including diagnosing the problem, and resolving the issue.
Research knowledge database/Jira for known issues that match a customer problem
Work with R&D and Sales department to manage product anomalies and to add more features should this be required at the request of the customer
Proactively monitor risks of customer dissatisfaction/escalation. Ensure all issues are resolved or escalated promptly and without delay
Manage communications to customers at all levels to maintain positive relationships
Working to SLA's to ensure all customer queries are answered within the set timeframes
Contribute into improvement of our processes and systems (OTRS, JIRA)
Mentor support agents to raise their knowledge (internal workshops, documentation)
You will also need to possess the following skills to be a star in this role:
Knowledge of software support processes and procedure
A high degree of analytical and problem solving skills
Able to work as part of a team, sharing ideas
Ability to manage pressure and customer expectations
Autonomy
Good written/spoken English compulsory, in addition French or German would be a definite plus
Able to build rapport quickly with customers and across internal departments (R&D, QA, Sales)
Good java skills development or consultant experience
Good knowledge of Eclipse
Experience in one or more of the following domains:
- Data Integration / ETL
- ESB
- Big Data / Master Data Management
- SAAS / Cloud (for example Salesforce, Marketo)
Good working knowledge of different operating systems (Unix, Windows)
What you can expect from us in return:
At Talend you can have your own say, map your own career path and grow at your own pace this is your chance to make a real impact
We prefer the concept of working smart than working long hours and have a fairly flexible approach to the way that we work
If this sounds like something you would love to get stuck into, apply today and let us reveal your true "talend" 
Apply here: https://app.jobvite.com/j?cj=otRU0fwY&s=Eclipse
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