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IE9 does not display png images when SSL [SOLVED] [message #901003]

Thu, 09 August 2012 07:38

Eclipse User

Hi,

this seems to be a big one related to our old friend IE.

I read a lot of googled pages and it seems to be true:
The IE does NOT display .png images when using a secured SSL (https) connection!

Can anybody confirm that?

What the hell can I do now? I want to present my new RAP demo app to some potential customers soon and they wanna see SSL Embarrassed

I never expected to get such fxxx problems.

So if anybody out there has an idea, I really appreciate this.

Thanks in advance,
Ingo

[Updated on: Fri, 05 October 2012 02:53] by Moderator

Re: IE9 does not display png images when SSL [message #901017 is a reply to message #901003]

Thu, 09 August 2012 08:06

Eclipse User

Hi.

> The IE does NOT display .png images when using a secured SSL (https)
> connection!
>
> Can anybody confirm that?

This is news to me too. Can you give a link or two that explain the
problem in detail? I can't imagine that there's no workaround. I can
open https://www.google.com/ (which has .png), and it looks fine.

>
> What the hell can I do now? I want to present my new RAP demo app to
> some potential customers soon and they wanna see SSL :blush:
> I never expected to get such fxxx problems.

What PNGs are the problem exactly? From the theming (icons, etc), or
only from your application (used on Labels, Items, Backgrounds, etc.)?

Greetings,
Tim

>
> So if anybody out there has an idea, I really appreciate this.
>
> Thanks in advance,
> Ingo

--
Tim Buschtöns

Twitter: @EclipseRAP
Blog: http://eclipsesource.com/blogs/

Professional services for RAP and RCP?
http://eclipsesource.com/services/rap/

Re: IE9 does not display png images when SSL [message #901018 is a reply to message #901003]

Thu, 09 August 2012 08:13

Eclipse User

Hi Ingo,
just tested our Controls Demo over SSL and all images are in place (RAP
from Git master). I'm hearing for such a problem for the first time.
Could you try our Controls Demo as well?
Best,
Ivan

On 8/9/2012 2:38 PM, Ingo Meyer wrote:
> Hi,
>
> this seems to be a big one related to our old friend IE.
>
> I read a lot of googled pages and it seems to be true:
> The IE does NOT display .png images when using a secured SSL (https)
> connection!
>
> Can anybody confirm that?
>
> What the hell can I do now? I want to present my new RAP demo app to
> some potential customers soon and they wanna see SSL :blush:
> I never expected to get such fxxx problems.
>
> So if anybody out there has an idea, I really appreciate this.
>
> Thanks in advance,
> Ingo

--
Ivan Furnadjiev

Twitter: @EclipseRAP
Blog: http://eclipsesource.com/blogs/

Professional services for RAP and RCP?
http://eclipsesource.com/services/rap/

Re: IE9 does not display png images when SSL [message #901530 is a reply to message #901018]

Mon, 13 August 2012 05:12

Eclipse User

Hi,

the problem are for all pngs, so own and theming ones.
I stopped searching for my error, as I found a lot of result when googling for "ie png ssl" stating its a known problem.
Especially this one: http://idea15.wordpress.com/2009/06/17/fixing-the-png-bug-in-ie7/
Eventhough I'm using IE9 the problem seems to be related to Quicktime. I tested on several pcs with and without QT and the pngs shows on all w/o QT. Thats funny Evil or Very Mad

I will make further tests now...

Re: IE9 does not display png images when SSL [message #919754 is a reply to message #901530]

Sat, 22 September 2012 05:49

Eclipse User

Hi,

I have to come back to this topic as it is a big blocker for our project.
We have now successfully running our server with a GlobalSign SSL certificate.

I started the RAP demo directly from Eclipse running on the server. The problem occures together with the business or fancy design, so I used the workbench demo.
I'm using RAP 1.5.0.20120612 and the following params:

-Dorg.eclipse.equinox.http.jetty.https.enabled=true
-Dorg.eclipse.equinox.http.jetty.https.port=443
-Dorg.eclipse.equinox.http.jetty.ssl.keystore=C:/Server/www.xxx.com.jks
-Dorg.eclipse.equinox.http.jetty.ssl.keypassword=xxx
-Dorg.eclipse.equinox.http.jetty.ssl.password=xxx

On Firefox/Chrome/Safari everthing works with http and https, on IE7,8,9 it works just with https, but with https it is quite ugly. See attached screenshots.

Here with http on IE9 everything is good:
index.php/fa/11598/0/

Here with https on IE9:
index.php/fa/11597/0/

I have no idea what to do now, so any help is really appreciated.

Thanks in advance,
~Ingo

Attachment: RAP_Demo_https.png
(Size: 98.15KB, Downloaded 1096 times)
Attachment: RAP_Demo_http.png
(Size: 90.04KB, Downloaded 1157 times)

Re: IE9 does not display png images when SSL [message #922685 is a reply to message #919754]

Tue, 25 September 2012 04:23

Eclipse User

Hi.

> I have no idea what to do now, so any help is really appreciated.

Let's try this:
* Open IE
* Press F12 to bring up the debug-console
* Switch to the "Network" tab
* Click "start recording"
* Start the RAP application, wait for it to load completely
* Click "stop recording"
* Make screenshots of the resulting table and of the various tabs in the
detail view of one of the failed requests for an image.

Perhaps we can lern something from this.

Greetings,
Tim

--
Tim Buschtöns

Twitter: @EclipseRAP
Blog: http://eclipsesource.com/blogs/

Professional services for RAP and RCP?
http://eclipsesource.com/services/rap/

Re: IE9 does not display png images when SSL [message #925047 is a reply to message #922685]

Thu, 27 September 2012 06:29

Eclipse User

I found out that it always works in the local browsers of my servers (HostEurope Virtual Server L and Amazon EC2 Maschine) and not on connections over the Internet. The F12 console in IE shows "Abgebrochen" which means "Aborted" for the relevant images. So I guess it is kind of a timeout.
The IE is not waiting long enough. I did not found any timeout settings I can tweak. Also we are talking about something under 1ms, which is not what a timeout covers typically.

I attached the main view of the Network tab when connection to the login view of our own app. The gray RAP background and an icon are missing and you see exactly 2 aborted image requests. The detailed tab are completly empty for that two, so I didn't attached them.

This is a really weird problem for me and again any help is highly appreciated.

~Ingo

index.php/fa/11652/0/

Attachment: SSL.png
(Size: 130.37KB, Downloaded 1013 times)

[Updated on: Thu, 27 September 2012 06:31] by Moderator

Re: IE9 does not display png images when SSL [message #931968 is a reply to message #925047]

Wed, 03 October 2012 13:45

Eclipse User

Nobody an idea?
Do you need more information?

I'm really desperate about this Sad

Thanks everybody reading this,
~Ingo

Re: IE9 does not display png images when SSL [message #932614 is a reply to message #931968]

Thu, 04 October 2012 05:00

Eclipse User

Hi Ingo,
once again... just tested Controls Demo over SSL in IE9 (Windows 7 with
QuickTime installed) and all images are in place. I didn't test it over
Internet.
I really have no idea what could be the problem.
Best,
Ivan

On 10/3/2012 8:45 PM, Ingo Meyer wrote:
> Nobody an idea?
> Do you need more information?
>
> I'm really desperate about this :(
> Thanks everybody reading this,
> ~Ingo

--
Ivan Furnadjiev

Twitter: @EclipseRAP
Blog: http://eclipsesource.com/blogs/

Professional services for RAP and RCP?
http://eclipsesource.com/services/rap/

Attachment: Clipboard01.png
(Size: 96.11KB, Downloaded 307 times)

Re: IE9 does not display png images when SSL [message #932619 is a reply to message #931968]

Thu, 04 October 2012 05:00

Eclipse User

Attachment: Clipboard01.png
(Size: 96.11KB, Downloaded 246 times)

Re: IE9 does not display png images when SSL [message #932625 is a reply to message #931968]

Thu, 04 October 2012 05:00

Eclipse User

Attachment: Clipboard01.png
(Size: 96.11KB, Downloaded 232 times)

Re: IE9 does not display png images when SSL [message #932631 is a reply to message #932614]

Thu, 04 October 2012 05:21

Eclipse User

Hi Ivan,

could you please test the workbench demo with the layout design demo "business" or "fancy"?

I was not clear at this point, sorry for that, but for me the error comes when using the designs. The control demo is ok for me too.
I forgot to mention that, sorry.

It would be very interesting to know if you have the error then also.

Thanks,
~Ingo

Re: IE9 does not display png images when SSL [message #932647 is a reply to message #932631]

Thu, 04 October 2012 05:38

Eclipse User

Workbench demo is fine too...

On 10/4/2012 12:21 PM, Ingo Meyer wrote:
> Hi Ivan,
>
> could you please test the workbench demo with the layout design demo
> "business" or "fancy"?
>
> I was not clear at this point, sorry for that, but for me the error
> comes when using the designs. The control demo is ok for me too.
> I forgot to mention that, sorry.
>
> It would be very interesting to know if you have the error then also.
>
> Thanks,
> ~Ingo

--
Ivan Furnadjiev

Twitter: @EclipseRAP
Blog: http://eclipsesource.com/blogs/

Professional services for RAP and RCP?
http://eclipsesource.com/services/rap/

Attachment: Clipboard01.png
(Size: 79.45KB, Downloaded 340 times)

Re: IE9 does not display png images when SSL [message #932664 is a reply to message #931968]

Thu, 04 October 2012 05:59

Eclipse User

Hi.

> Nobody an idea?
> Do you need more information?

The big problem is that we are unable to reproduce it. Your screenshot
gives us some infos, but i can't really derive any clues from it where
to look for the problem. Perhaps you can give some more info:

* What RAP version are you running exactly?
* Could you try applying the patch attached to this bug:
https://bugs.eclipse.org/bugs/show_bug.cgi?id=362921
For that you need to import the org.eclipse.rap.rwt bundle and use it
in your launch config.
* Did you try another certificate? Just to see if it's related to the issue.
* You mentioned it might be related to Quicktime. Does this still hold
true? Does it always work if no Quicktime is installed?
* You mentioned that all IE (7-9) have that issue. Is there anything in
common with these IE installations? What windows versions are they
running on? (Might help to reproduce it.)
* Do the failed requests always look like in your screenshot? (Multiple
tries for the same image, <img> as initiator?)

Greetings,
Tim

--
Tim Buschtöns

Twitter: @EclipseRAP
Blog: http://eclipsesource.com/blogs/

Professional services for RAP and RCP?
http://eclipsesource.com/services/rap/

Re: IE9 does not display png images when SSL [message #932689 is a reply to message #931968]

Thu, 04 October 2012 06:26

Eclipse User

Another idea: Could you check your security settings for IE?
By default they are set to "middle" ("Mittelhoch") for "internet" zone
and "low" for "intranet" zone. Is this the case? What happens if you
change them all to "middle" or all to "low"?

Am 03.10.2012 19:45, schrieb Ingo Meyer:
> Nobody an idea?
> Do you need more information?
>
> I'm really desperate about this :(
> Thanks everybody reading this,
> ~Ingo

--
Tim Buschtöns

Twitter: @EclipseRAP
Blog: http://eclipsesource.com/blogs/

Professional services for RAP and RCP?
http://eclipsesource.com/services/rap/

Re: IE9 does not display png images when SSL [message #933601 is a reply to message #932689]

Fri, 05 October 2012 02:52

Eclipse User

I tried a lot of different things to track down the problem:

I added the site to the trusted sites
I removed ALL security settings from IE that can be "clicked"
I tried 3 different certificates (The one from GlobalSign and two own ones)

Here comes the facts:

The quicktime topic is not true anymore, this was a wrong direction
The IE are from different of our test customers, from simple installation (mostly Win7 & IE9) to bigger Citrix installations (IE8 & 9, Win7)
We are using RAP version 1.5.0.20120612-1458.
The screenshots look always like the one I posted earlier.

But now it comes: This bug SOLVED the issue: https://bugs.eclipse.org/bugs/show_bug.cgi?id=362921

In the bug Cole Markham could not reproduce the problem, I can. It is only if you use https. The solution is to always add extensions to the generated files, thats all.
I hope that this could be integrated soon.

Thank you all for your help,

~Ingo

Re: IE9 does not display png images when SSL [message #934130 is a reply to message #933601]

Fri, 05 October 2012 13:31

Eclipse User

Ingo,

Yes, I'm still around.

I'm glad the patch worked for you. I knew your problem sounded familiar, but I had forgotten about this patch and that it hasn't been added to RAP yet. In our case, it failed consistently at one of our clients, but we could never reproduce it locally. We were also using SSL (using Apache as a reverse proxy).

I will try to get some unit tests written and get this committed.

Cole

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