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OTRS Template in Web Template outdated [message #550462]

Fri, 30 July 2010 13:10

Yingding Wang

Messages: 13
Registered: July 2010

Junior Member

Hi,

i am trying to connect my otrs with mylyn web Template.

The template query url and query pattern in advanced configuration is outdated.

The new query url should be:
${serverUrl}/otrs/index.pl?Action=AgentTicketLockedView

I need help to get a new pattern for the following html content:
</td>
<td>
<a href=" /otrs/index.pl?Action=AgentTicketZoom&TicketID=10&Ar ticleID=14&QueueID=6 " onmouseover="window.status='Inhalt'; return true;" onmouseout="window.status='';" title="TestTickets">2010072910000011</a>
</td>
</tr>
</table>
</td>

I have tried the follow pattern but without success:
</td><td><a href=\" /otrs/index.pl\?Action=AgentTicketZoom&TicketID=(.+?)&am p;am p;am p;.+?title= ".+?">(.+?)</a></td></tr></table></td>

for testing you can use the demo system:
http://demo.otrs.org/otrs/index.pl

and its also good to know how the query pattern works,
so that changes can be made for the further development.

best regards
JD

[Updated on: Fri, 30 July 2010 13:12]

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