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birt interactive viewer is not working in IE8 [message #696099]

Wed, 13 July 2011 09:17

radmedur

Messages: 3
Registered: July 2011

Junior Member

Hi

In BIRT report, as you know we have option called "Interactive Viewer". This was working fine in IE7. But in IE8 it is not working.

Anybody have faced the issue?

Thanks
Radhakrishna.

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Re: birt interactive viewer is not working in IE8 [message #696388 is a reply to message #696099]

Wed, 13 July 2011 20:51

Michael Williams

Messages: 1925
Registered: July 2009

Senior Member

Hi Radhakrishna,

What version of Actuate BIRT are you using? IE8 is a supported version of the Interactive Viewer, but it may not work if you're using Actuate 9. If you're using 10 or 11, it should work. Let me know.

Regards,

Michael

BIRT Evangelist on
http://www.birt-exchange.org

Michael

Developer Evangelist, Silanis

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Re: birt interactive viewer is not working in IE8 [message #696474 is a reply to message #696388]

Thu, 14 July 2011 04:33

radmedur

Messages: 3
Registered: July 2011

Junior Member

Hi Michel

Thanks for your input. It seems we are using Actuate 9 only. I found it from some files. Is there any workaround for this?

if not how to upgrade to Actuate 10. Any pointers please?

Thanks
Radhakrishna.

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Re: birt interactive viewer is not working in IE8 [message #696809 is a reply to message #696474]

Thu, 14 July 2011 21:10

Michael Williams

Messages: 1925
Registered: July 2009

Senior Member

To update to Actuate 10 or 11, you'd need to contact Actuate's sales team and get updated license files for using the newer version and then install the newer version. Can you check which service pack you have with Actuate 9? I believe it went up to SP3. If you don't have that, maybe updating the service pack will make a difference with IE8. I don't know this though. Just something you could check.

Michael

Michael

Developer Evangelist, Silanis

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Re: birt interactive viewer is not working in IE8 [message #698246 is a reply to message #696809]

Tue, 19 July 2011 05:31

radmedur

Messages: 3
Registered: July 2011

Junior Member

Hi Michel

Today we found strange behaviour with this issue. When we launch application with ip address in IE8, interactive viewer is not working. But when we launch with hostname, interactive viewer is working fine.

I don't know how it is related with interactive viewer.

Any idea?

thanks
Radhakrishna.

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Re: birt interactive viewer is not working in IE8 [message #698480 is a reply to message #698246]

Tue, 19 July 2011 13:59

Jason Weathersby

Messages: 9167
Registered: July 2009

Senior Member

Radhakrishna,

You might want to ask this question in the following forum as well:
http://www.birt-exchange.org/org/forum/index.php/forum/5-ad-hoc-interactive-reporting/

Jason

On 7/19/2011 1:31 AM, radmedur wrote:
> Hi Michel
>
> Today we found strange behaviour with this issue. When we launch
> application with ip address in IE8, interactive viewer is not working.
> But when we launch with hostname, interactive viewer is working fine.
>
> I don't know how it is related with interactive viewer.
>
> Any idea?
>
> thanks
> Radhakrishna.

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