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OTRS Help Desk Support [message #653976] Sat, 12 February 2011 04:21 Go to next message
vamshi  is currently offline vamshi
Messages: 1
Registered: February 2011
Junior Member
Does anyone know anything about this OTRS help desk support? Does anyone know any otherOTRS upgradeprocess? Can you please suggest me. Thanks
Re: OTRS Help Desk Support [message #655694 is a reply to message #653976] Tue, 22 February 2011 05:40 Go to previous message
Yingding Wang is currently offline Yingding Wang
Messages: 13
Registered: July 2010
Junior Member
Hallo vamshi,

i don't quite get your question about OTRS help desk support.

you mean how the support process for application OTRS?
Or your mean how can you make integration from mylyn with otrs?

Or your mean how the helpdesk process (incident-, Change management process etc. ) in general works?

Best regards,
JD
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