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Error deploying Birt Viewer on Tomcat [message #642249] Tue, 30 November 2010 15:07 Go to next message
Anna is currently offline Anna
Messages: 8
Registered: November 2010
Junior Member
Hi,

I am having problems deploying the birt viewer on tomcat 6, on our Linux Server. I followed the instructions here:

http://www.eclipse.org/birt/phoenix/deploy/viewerSetup.php

I first tried it on a tomcat installed on my windows pc, and it worked as expected, I was able to see the sample report, no errors. Then I did the same on the server. here are the steps:

1. copied the WebViewerExample directory into the webapps folder in Tomcat
2.added the commons-logging.1.1.1.jar to the WebViewerExample/WEB-INF/lib directory
3. restarted Tomcat
4. Clicked on WebViewerExample in the Tomcat manager. This displayed the page where it says:

BIRT viewer has been installed.




Thank you for your choosing BIRT (Business Intelligence Reporting Tool).

Viewer Version : 2.6.0

Engine Version: 2.6.0

JRE version: 1.6.0_12

View Example
5. Clicked on "View example" and got the following error:

- Fatal error occurred when try to startup report engine.

org.eclipse.birt.report.exception.ViewerException: Fatal error occurred when try to startup report engine. at org.eclipse.birt.report.service.ReportEngineService.setEngin eContext(ReportEngineService.java:326) at org.eclipse.birt.report.service.BirtViewerReportService.setC ontext(BirtViewerReportService.java:1022) at org.eclipse.birt.report.servlet.ViewerServlet.__getContext(V iewerServlet.java:148) at org.eclipse.birt.report.servlet.BirtSoapMessageDispatcherSer vlet.doGet(BirtSoapMessageDispatcherServlet.java:151) at javax.servlet.http.HttpServlet.service(HttpServlet.java:617) at org.apache.axis.transport.http.AxisServletBase.service(AxisS ervletBase.java:327) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at org.eclipse.birt.report.servlet.BirtSoapMessageDispatcherSer vlet.service(BirtSoapMessageDispatcherServlet.java:122) at org.apache.catalina.core.ApplicationFilterChain.internalDoFi lter(ApplicationFilterChain.java:290) at org.apache.catalina.core.ApplicationFilterChain.doFilter(App licationFilterChain.java:206) at org.eclipse.birt.report.filter.ViewerFilter.doFilter(ViewerF ilter.java:68) at org.apache.catalina.core.ApplicationFilterChain.internalDoFi lter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(App licationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(Standar dWrapperValve.java:233) at org.apache.catalina.core.StandardContextValve.invoke(Standar dContextValve.java:191) at org.apache.catalina.core.StandardHostValve.invoke(StandardHo stValve.java:128) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorRepo rtValve.java:102) at org.apache.catalina.core.StandardEngineValve.invoke(Standard EngineValve.java:109) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAd apter.java:286) at org.apache.coyote.http11.Http11Processor.process(Http11Proce ssor.java:845) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHand ler.process(Http11Protocol.java:583) at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoin t.java:447) at java.lang.Thread.run(Thread.java:619)

The catalina.out logfile doesn't say more than this.

Does anybody have an idea of what could be wrong?
Please note that tomcat on my pc is out of the box, I haven't changed anything, whereas the tomcat on the server has been installed by our system administrator, and I don't know whether he configured anything that could be causing the problem...

Thanks
Anna
Re: Error deploying Birt Viewer on Tomcat [message #642270 is a reply to message #642249] Tue, 30 November 2010 16:15 Go to previous messageGo to next message
Jason Weathersby is currently offline Jason Weathersby
Messages: 9167
Registered: July 2009
Senior Member

Do you have anything in this directory
WEB-INF\platform\configuration
other than the config.ini?

Jason



On 11/30/2010 10:07 AM, pellianna@gmail.com wrote:
> Hi,
>
> I am having problems deploying the birt viewer on tomcat 6, on our Linux
> Server. I followed the instructions here:
>
> http://www.eclipse.org/birt/phoenix/deploy/viewerSetup.php
>
> I first tried it on a tomcat installed on my windows pc, and it worked
> as expected, I was able to see the sample report, no errors. Then I did
> the same on the server. here are the steps:
>
> 1. copied the WebViewerExample directory into the webapps folder in Tomcat
> 2.added the commons-logging.1.1.1.jar to the
> WebViewerExample/WEB-INF/lib directory
> 3. restarted Tomcat
> 4. Clicked on WebViewerExample in the Tomcat manager. This displayed the
> page where it says:
>
> BIRT viewer has been installed.
>
>
>
> Thank you for your choosing BIRT (Business Intelligence Reporting Tool).
>
> Viewer Version : 2.6.0
>
> Engine Version: 2.6.0
>
> JRE version: 1.6.0_12
>
> View Example
> 5. Clicked on "View example" and got the following error:
>
> - Fatal error occurred when try to startup report engine.
>
> org.eclipse.birt.report.exception.ViewerException: Fatal error occurred
> when try to startup report engine. at
> org.eclipse.birt.report.service.ReportEngineService.setEngin
> eContext(ReportEngineService.java:326) at
> org.eclipse.birt.report.service.BirtViewerReportService.setC
> ontext(BirtViewerReportService.java:1022) at
> org.eclipse.birt.report.servlet.ViewerServlet.__getContext(V
> iewerServlet.java:148) at
> org.eclipse.birt.report.servlet.BirtSoapMessageDispatcherSer
> vlet.doGet(BirtSoapMessageDispatcherServlet.java:151) at
> javax.servlet.http.HttpServlet.service(HttpServlet.java:617) at
> org.apache.axis.transport.http.AxisServletBase.service(AxisS
> ervletBase.java:327) at
> javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at
> org.eclipse.birt.report.servlet.BirtSoapMessageDispatcherSer
> vlet.service(BirtSoapMessageDispatcherServlet.java:122) at
> org.apache.catalina.core.ApplicationFilterChain.internalDoFi
> lter(ApplicationFilterChain.java:290) at
> org.apache.catalina.core.ApplicationFilterChain.doFilter(App
> licationFilterChain.java:206) at
> org.eclipse.birt.report.filter.ViewerFilter.doFilter(ViewerF
> ilter.java:68) at
> org.apache.catalina.core.ApplicationFilterChain.internalDoFi
> lter(ApplicationFilterChain.java:235) at
> org.apache.catalina.core.ApplicationFilterChain.doFilter(App
> licationFilterChain.java:206) at
> org.apache.catalina.core.StandardWrapperValve.invoke(Standar
> dWrapperValve.java:233) at
> org.apache.catalina.core.StandardContextValve.invoke(Standar
> dContextValve.java:191) at
> org.apache.catalina.core.StandardHostValve.invoke(StandardHo
> stValve.java:128) at
> org.apache.catalina.valves.ErrorReportValve.invoke(ErrorRepo
> rtValve.java:102) at
> org.apache.catalina.core.StandardEngineValve.invoke(Standard
> EngineValve.java:109) at
> org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAd
> apter.java:286) at
> org.apache.coyote.http11.Http11Processor.process(Http11Proce
> ssor.java:845) at
> org.apache.coyote.http11.Http11Protocol$Http11ConnectionHand
> ler.process(Http11Protocol.java:583) at
> org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoin t.java:447)
> at java.lang.Thread.run(Thread.java:619)
>
> The catalina.out logfile doesn't say more than this.
>
> Does anybody have an idea of what could be wrong? Please note that
> tomcat on my pc is out of the box, I haven't changed anything, whereas
> the tomcat on the server has been installed by our system administrator,
> and I don't know whether he configured anything that could be causing
> the problem...
>
> Thanks
> Anna
>
Re: Error deploying Birt Viewer on Tomcat [message #642410 is a reply to message #642270] Wed, 01 December 2010 09:01 Go to previous messageGo to next message
Anna is currently offline Anna
Messages: 8
Registered: November 2010
Junior Member
Hi Jason

thanks for your reply.
The configuration directory only contains the config.ini file.

If I stop and start tomcat I actually see an error message in catalina.out, even before I click on the WebViewerExample:

org.eclipse.birt.report.exception.ViewerException: Fatal error occurred when try to startup report engine.
at org.eclipse.birt.report.service.ReportEngineService.setEngin eContext(ReportEngineService.java:326)
at org.eclipse.birt.report.service.BirtViewerReportService.setC ontext(BirtViewerReportService.java:1022)
at org.eclipse.birt.report.listener.ViewerServletContextListene r.contextInitialized(ViewerServletContextListener.java:62)
at org.apache.catalina.core.StandardContext.listenerStart(Stand ardContext.java:3843)
at org.apache.catalina.core.StandardContext.start(StandardConte xt.java:4342)
at org.apache.catalina.core.ContainerBase.addChildInternal(Cont ainerBase.java:791)
at org.apache.catalina.core.ContainerBase.addChild(ContainerBas e.java:771)
at org.apache.catalina.core.StandardHost.addChild(StandardHost. java:525)
at org.apache.catalina.startup.HostConfig.deployDirectory(HostC onfig.java:926)
at org.apache.catalina.startup.HostConfig.deployDirectories(Hos tConfig.java:889)
at org.apache.catalina.startup.HostConfig.deployApps(HostConfig .java:492)
at org.apache.catalina.startup.HostConfig.start(HostConfig.java :1149)
at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostCo nfig.java:311)
at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent (LifecycleSupport.java:117)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.j ava:1053)
at org.apache.catalina.core.StandardHost.start(StandardHost.jav a:719)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.j ava:1045)
at org.apache.catalina.core.StandardEngine.start(StandardEngine .java:443)
at org.apache.catalina.core.StandardService.start(StandardServi ce.java:516)
at org.apache.catalina.core.StandardServer.start(StandardServer .java:710)
at org.apache.catalina.startup.Catalina.start(Catalina.java:578 )
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAcce ssorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMe thodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:2 88)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:41 3)
Dec 1, 2010 9:54:47 AM org.apache.coyote.http11.Http11Protocol start


Also, there is a warning when I click on the link for the example:

WARNING: Unable to find required classes (javax.activation.DataHandler and javax.mail.internet.MimeMultipart). Attachment support is disabled.

but I get this on my pc too and it still works.

Thanks again
Anna
Re: Error deploying Birt Viewer on Tomcat [message #642571 is a reply to message #642410] Wed, 01 December 2010 19:26 Go to previous messageGo to next message
Jason Weathersby is currently offline Jason Weathersby
Messages: 9167
Registered: July 2009
Senior Member

The warning and error are separate. Do the user who starts tomcat have
write permission to the configuration directory?

Jason

On 12/1/2010 4:01 AM, Anna wrote:
> Hi Jason
>
> thanks for your reply. The configuration directory only contains the
> config.ini file.
>
> If I stop and start tomcat I actually see an error message in
> catalina.out, even before I click on the WebViewerExample:
>
> org.eclipse.birt.report.exception.ViewerException: Fatal error occurred
> when try to startup report engine.
> at org.eclipse.birt.report.service.ReportEngineService.setEngin
> eContext(ReportEngineService.java:326)
> at org.eclipse.birt.report.service.BirtViewerReportService.setC
> ontext(BirtViewerReportService.java:1022)
> at org.eclipse.birt.report.listener.ViewerServletContextListene
> r.contextInitialized(ViewerServletContextListener.java:62)
> at org.apache.catalina.core.StandardContext.listenerStart(Stand
> ardContext.java:3843)
> at org.apache.catalina.core.StandardContext.start(StandardConte
> xt.java:4342)
> at org.apache.catalina.core.ContainerBase.addChildInternal(Cont
> ainerBase.java:791)
> at org.apache.catalina.core.ContainerBase.addChild(ContainerBas e.java:771)
> at org.apache.catalina.core.StandardHost.addChild(StandardHost. java:525)
> at org.apache.catalina.startup.HostConfig.deployDirectory(HostC
> onfig.java:926)
> at org.apache.catalina.startup.HostConfig.deployDirectories(Hos
> tConfig.java:889)
> at org.apache.catalina.startup.HostConfig.deployApps(HostConfig .java:492)
> at org.apache.catalina.startup.HostConfig.start(HostConfig.java :1149)
> at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostCo
> nfig.java:311)
> at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent
> (LifecycleSupport.java:117)
> at org.apache.catalina.core.ContainerBase.start(ContainerBase.j ava:1053)
> at org.apache.catalina.core.StandardHost.start(StandardHost.jav a:719)
> at org.apache.catalina.core.ContainerBase.start(ContainerBase.j ava:1045)
> at org.apache.catalina.core.StandardEngine.start(StandardEngine .java:443)
> at org.apache.catalina.core.StandardService.start(StandardServi
> ce.java:516)
> at org.apache.catalina.core.StandardServer.start(StandardServer .java:710)
> at org.apache.catalina.startup.Catalina.start(Catalina.java:578 )
> at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
> at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAcce
> ssorImpl.java:39)
> at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMe
> thodAccessorImpl.java:25)
> at java.lang.reflect.Method.invoke(Method.java:597)
> at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:2 88)
> at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:41 3)
> Dec 1, 2010 9:54:47 AM org.apache.coyote.http11.Http11Protocol start
>
>
> Also, there is a warning when I click on the link for the example:
>
> WARNING: Unable to find required classes (javax.activation.DataHandler
> and javax.mail.internet.MimeMultipart). Attachment support is disabled.
>
> but I get this on my pc too and it still works.
>
> Thanks again
> Anna
Re: Error deploying Birt Viewer on Tomcat [message #642672 is a reply to message #642571] Thu, 02 December 2010 09:59 Go to previous messageGo to next message
Anna is currently offline Anna
Messages: 8
Registered: November 2010
Junior Member
Hi Jason

yes, it all belongs to the same user.

Thanks
Anna
Re: Error deploying Birt Viewer on Tomcat [message #642756 is a reply to message #642672] Thu, 02 December 2010 15:38 Go to previous messageGo to next message
Jason Weathersby is currently offline Jason Weathersby
Messages: 9167
Registered: July 2009
Senior Member

Can you create a jsp page at the top level of the BIRT Viewer with the
following content:

<%@ page import="java.io.File;" %>
<%= System.getProperty("java.version")%>
<br>
<%= application.getAttribute( "javax.servlet.context.tempdir" )%>
<br>
<%= application.getRealPath("/WEB-INF/Platform/") %>
<br>
<%
File tst = new File(application.getRealPath("/WEB-INF/Platform/"));
if( tst.canWrite()){
%>
Platform Writable
<%
}else{
%>
Platform Not Writable
<%
}
%>
<br>
<%
File tst2 = new
File(application.getRealPath("/WEB-INF/Platform/configuration "));
if( tst2.canWrite()){
%>
Configuration Writable
<%
}else{
%>
Configuration Not Writable
<%
}
%>

Run it and post the results?

Jason

On 12/2/2010 4:59 AM, Anna wrote:
> Hi Jason
>
> yes, it all belongs to the same user.
>
> Thanks
> Anna
Re: Error deploying Birt Viewer on Tomcat [message #642768 is a reply to message #642756] Thu, 02 December 2010 16:14 Go to previous messageGo to next message
Anna is currently offline Anna
Messages: 8
Registered: November 2010
Junior Member
Hi Jason

here it is:

1.6.0_12
/netfs/data/avalon_03d/server/apache-tomcat-6.0.18/work/Cata lina/localhost/WebViewerExample2
/CHBS/apps/avalonws/server/apache-tomcat-6.0.18/temp/13-WebV iewerExample2/WEB-INF/Platform
Platform Not Writable
Configuration Not Writable

So it does have to do with not being able to write into the configuration directory....how can I fix this?

Thanks again
Anna



Re: Error deploying Birt Viewer on Tomcat [message #642773 is a reply to message #642768] Thu, 02 December 2010 16:29 Go to previous messageGo to next message
Anna is currently offline Anna
Messages: 8
Registered: November 2010
Junior Member
Hi Jason

I think there were typos in the JSP...unix is case sensitive, so I put Platform lowercase and removed the empty space under configuration. Now the code is:

<%@ page import="java.io.File;" %>
<%= System.getProperty("java.version")%>
<br>
<%= application.getAttribute( "javax.servlet.context.tempdir" )%>
<br>
<%= application.getRealPath("/WEB-INF/Platform/") %>
<br>
<%
File tst = new File(application.getRealPath("/WEB-INF/platform/"));
if( tst.canWrite()){
%>
Platform Writable
<%
}else{
%>
Platform Not Writable
<%
}
%>
<br>
<%
File tst2 = new
File(application.getRealPath("/WEB-INF/platform/configuration/ "));
if( tst2.canWrite()){
%>
Configuration Writable
<%
}else{
%>
Configuration Not Writable
<%
}
%>

and I get:

1.6.0_12
/netfs/data/avalon_03d/server/apache-tomcat-6.0.18/work/Cata lina/localhost/WebViewerExample2
/CHBS/apps/avalonws/server/apache-tomcat-6.0.18/temp/15-WebV iewerExample2/WEB-INF/Platform
Platform Writable
Configuration Writable

Kind regards
Anna
Re: Error deploying Birt Viewer on Tomcat [message #642794 is a reply to message #642773] Thu, 02 December 2010 17:14 Go to previous messageGo to next message
Jason Weathersby is currently offline Jason Weathersby
Messages: 9167
Registered: July 2009
Senior Member

Anna,

Any chance you could try the 2.6.1 viewer?
I am not certain this will make a difference but could you give it a
try. You and another user are having the same issue and it appears both
are using 2.6.0.

Jason

On 12/2/2010 11:29 AM, Anna wrote:
> Hi Jason
>
> I think there were typos in the JSP...unix is case sensitive, so I put
> Platform lowercase and removed the empty space under configuration. Now
> the code is:
>
> <%@ page import="java.io.File;" %>
> <%= System.getProperty("java.version")%>
> <br>
> <%= application.getAttribute( "javax.servlet.context.tempdir" )%>
> <br>
> <%= application.getRealPath("/WEB-INF/Platform/") %>
> <br>
> <%
> File tst = new File(application.getRealPath("/WEB-INF/platform/"));
> if( tst.canWrite()){
> %>
> Platform Writable
> <%
> }else{
> %>
> Platform Not Writable
> <%
> }
> %>
> <br>
> <%
> File tst2 = new
> File(application.getRealPath("/WEB-INF/platform/configuration/ "));
> if( tst2.canWrite()){
> %>
> Configuration Writable
> <%
> }else{
> %>
> Configuration Not Writable
> <%
> }
> %>
>
> and I get:
>
> 1.6.0_12 /netfs/data/avalon_03d/server/apache-tomcat-6.0.18/work/Cata
> lina/localhost/WebViewerExample2
> /CHBS/apps/avalonws/server/apache-tomcat-6.0.18/temp/15-WebV
> iewerExample2/WEB-INF/Platform Platform Writable Configuration Writable
> Kind regards
> Anna
Re: Error deploying Birt Viewer on Tomcat [message #642798 is a reply to message #642794] Thu, 02 December 2010 17:59 Go to previous messageGo to next message
Anna is currently offline Anna
Messages: 8
Registered: November 2010
Junior Member
Hi Jason

the other user is actually a student working in my group - I didn't realize that we had ended up talking about the same issue, I saw he had posted about issues with a db connection... I am so sorry about this!
I am at home right now and don't have access to the server, so no screenshot, but yesterday I tried and downloaded the latest runtime too to test it, still the same problem Sad

I really appreciate all your help
thanks
Anna

Re: Error deploying Birt Viewer on Tomcat [message #643588 is a reply to message #642798] Tue, 07 December 2010 15:16 Go to previous messageGo to next message
Anna is currently offline Anna
Messages: 8
Registered: November 2010
Junior Member
Hi

I just found out that if I undeploy one of the applications that are already in tomcat, birt-viewer works.

I made a copy of my tomcat installation on the same server, changed the port numbers, undeployed everything but birt-viewer, then one by one deployed everything again. This way I am pretty sure that it's one of the other applications that causes the problem, but only to birt-viewer. It doesn't cause any issues to the other ones.

I know it's difficult for anyone to try and troubleshoot this....but maybe someone could give me a hint on how to go about it? If there is a conflict of some sort shouldn't this be visible in a log file?

Thanks
Anna
Re: Error deploying Birt Viewer on Tomcat [message #643621 is a reply to message #643588] Tue, 07 December 2010 16:07 Go to previous messageGo to next message
Jason Weathersby is currently offline Jason Weathersby
Messages: 9167
Registered: July 2009
Senior Member

did you find the app that causes the birt-viewer to fail?
If you undeploy it and deploy the birt-viewer does it work?
if it does and then you redeploy the app does the viewer stop working?
Also you can set the log level for the viewer to fine in the web.xml but
this may not help if the viewer does not start at all.

Jason

On 12/7/2010 10:16 AM, Anna wrote:
> Hi
>
> I just found out that if I undeploy one of the applications that are
> already in tomcat, birt-viewer works.
>
> I made a copy of my tomcat installation on the same server, changed the
> port numbers, undeployed everything but birt-viewer, then one by one
> deployed everything again. This way I am pretty sure that it's one of
> the other applications that causes the problem, but only to birt-viewer.
> It doesn't cause any issues to the other ones.
>
> I know it's difficult for anyone to try and troubleshoot this....but
> maybe someone could give me a hint on how to go about it? If there is a
> conflict of some sort shouldn't this be visible in a log file?
>
> Thanks
> Anna
Re: Error deploying Birt Viewer on Tomcat [message #643625 is a reply to message #643621] Tue, 07 December 2010 16:44 Go to previous messageGo to next message
Anna is currently offline Anna
Messages: 8
Registered: November 2010
Junior Member
Hi Jason

yes, I know which application is causing the issue. If I undeploy it and restart Tomcat, birt-viewer works. If I deploy it again, and restart, I get again the error above and birt-viewer doesn't start.

I have done this several times, I am pretty sure this is the problem.

I will try to change the logging level as you suggested. Where would the additional info go, catalina.out, or does birt write other log files?

I didn't think this type of conflict could happen...

Thanks
Anna
Re: Error deploying Birt Viewer on Tomcat [message #643693 is a reply to message #643625] Tue, 07 December 2010 21:51 Go to previous message
Jason Weathersby is currently offline Jason Weathersby
Messages: 9167
Registered: July 2009
Senior Member

It would go in the log file under the logs directory of the viewer, but
it might not right anything to it if the engine never starts.

Jason

On 12/7/2010 11:44 AM, Anna wrote:
> Hi Jason
>
> yes, I know which application is causing the issue. If I undeploy it and
> restart Tomcat, birt-viewer works. If I deploy it again, and restart, I
> get again the error above and birt-viewer doesn't start.
>
> I have done this several times, I am pretty sure this is the problem.
>
> I will try to change the logging level as you suggested. Where would the
> additional info go, catalina.out, or does birt write other log files?
>
> I didn't think this type of conflict could happen...
>
> Thanks
> Anna
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