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Co-browsing in ECF [message #537194] Tue, 01 June 2010 15:11 Go to next message
Sergey  is currently offline Sergey Friend
Messages: 4
Registered: June 2010
Junior Member
Do we have co-browsing functionality in ECF?
I would like to allow a support staff of the Bank promptly to help the client (an employee of the Bank runs the client browser screen with the current state)
Re: Co-browsing in ECF [message #537249 is a reply to message #537194] Tue, 01 June 2010 16:44 Go to previous messageGo to next message
Scott Lewis is currently offline Scott LewisFriend
Messages: 972
Registered: July 2009
Senior Member
Hi Sergey,

I need to ask: what exactly do you mean co-browsing? We do already have
the means to share URLs, and when received to open/navigate a browser
view within Eclipse...is that the functionality you are referring to?

Perhaps more importantly, ECF exposes several APIs (e.g. datashare,
sharedobject) to share other entities (Strings, URLs, xml, serialized
objects, etc)...and this allows you to put whatever user interface you
desire on the sending/receiving end (if you don't like the UI that comes
with the functionality above...or wish to put something else that's
specific/integrated with your own application).

Scott

Sergey wrote:
> Do we have co-browsing functionality in ECF? I would like to allow a
> support staff of the Bank promptly to help the client (an employee of
> the Bank runs the client browser screen with the current state)
Re: Co-browsing in ECF [message #537405 is a reply to message #537249] Wed, 02 June 2010 11:06 Go to previous messageGo to next message
Sergey  is currently offline Sergey Friend
Messages: 4
Registered: June 2010
Junior Member
Scott, good day.

Talking about co-browsing I mean sharing between two browsers of one
end-user session.
For instance - the bank employs the Internet banking system based on
the WebLogic Portal.
An end-user attempts to transfer the money, but he was stuck and did
not know what to do.
He calls the bank support, they connected to its session and help him
decide what is necessary to press the button to complete the
operation.

Best Regards,
Sergey
Re: Co-browsing in ECF [message #537456 is a reply to message #537405] Wed, 02 June 2010 13:17 Go to previous message
Scott Lewis is currently offline Scott LewisFriend
Messages: 972
Registered: July 2009
Senior Member
Hi Sergey,

I see. ECF's example collaboration app does not have this specific
variety of co-browsing. However, like I mentioned, it is quite
possible/easy to implement this variety of co-browsing using the
interprocess communication APIs that ECF provides.

Scott

Sergey wrote:
> Scott, good day.
>
> Talking about co-browsing I mean sharing between two browsers of one
> end-user session.
> For instance - the bank employs the Internet banking system based on
> the WebLogic Portal.
> An end-user attempts to transfer the money, but he was stuck and did
> not know what to do.
> He calls the bank support, they connected to its session and help him
> decide what is necessary to press the button to complete the
> operation.
>
> Best Regards,
> Sergey
Re: Co-browsing in ECF [message #625266 is a reply to message #537249] Wed, 02 June 2010 11:06 Go to previous message
Sergey  is currently offline Sergey Friend
Messages: 4
Registered: June 2010
Junior Member
Scott, good day.

Talking about co-browsing I mean sharing between two browsers of one
end-user session.
For instance - the bank employs the Internet banking system based on
the WebLogic Portal.
An end-user attempts to transfer the money, but he was stuck and did
not know what to do.
He calls the bank support, they connected to its session and help him
decide what is necessary to press the button to complete the
operation.

Best Regards,
Sergey
Re: Co-browsing in ECF [message #625267 is a reply to message #537405] Wed, 02 June 2010 13:17 Go to previous message
Scott Lewis is currently offline Scott LewisFriend
Messages: 972
Registered: July 2009
Senior Member
Hi Sergey,

I see. ECF's example collaboration app does not have this specific
variety of co-browsing. However, like I mentioned, it is quite
possible/easy to implement this variety of co-browsing using the
interprocess communication APIs that ECF provides.

Scott

Sergey wrote:
> Scott, good day.
>
> Talking about co-browsing I mean sharing between two browsers of one
> end-user session.
> For instance - the bank employs the Internet banking system based on
> the WebLogic Portal.
> An end-user attempts to transfer the money, but he was stuck and did
> not know what to do.
> He calls the bank support, they connected to its session and help him
> decide what is necessary to press the button to complete the
> operation.
>
> Best Regards,
> Sergey
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