|Re: OTRS Help Desk Support [message #655694 is a reply to message #653976]
||Tue, 22 February 2011 05:40
Registered: July 2010
i don't quite get your question about OTRS help desk support.
you mean how the support process for application OTRS?
Or your mean how can you make integration from mylyn with otrs?
Or your mean how the helpdesk process (incident-, Change management process etc. ) in general works?
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