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Infocenter indexing hangs [message #505260] Mon, 28 December 2009 19:59 Go to next message
Lani Hardage-Vergeer is currently offline Lani Hardage-Vergeer
Messages: 6
Registered: December 2009
Junior Member
I have an infocenter as web app, and it's been working well. Now indexing hangs with a new install, never gets beyond 0% in an endless loop. There have been no changes to the infocenter since it was a working web app. I'm wondering if it's the Java version on the app server or on the client. Any suggestions?

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Re: Infocenter indexing hangs [message #505456 is a reply to message #505260] Wed, 30 December 2009 11:38 Go to previous messageGo to next message
Lani Hardage-Vergeer is currently offline Lani Hardage-Vergeer
Messages: 6
Registered: December 2009
Junior Member
Solution, I think, in case it helps someone else. I'm surprised it hasn't been posted yet. Firefox 3.5.6 requires JRE 1.6 update 10 or higher. I came across this notice for Firefox 3.6, but it fixed 3.5.6 (http://www.java.com/en/download/faq/firefox_newplugin.xml) . The browser on my local host had JRE 1.6 and indexing did not hang. Same infocenter application, with a browser on JRE 1.5, indexing hangs.

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Re: Infocenter indexing hangs [message #506712 is a reply to message #505456] Fri, 08 January 2010 17:29 Go to previous messageGo to next message
Chris Goldthorpe is currently offline Chris Goldthorpe
Messages: 815
Registered: July 2009
Senior Member
Lani Hardage-Vergeer wrote on Wed, 30 December 2009 11:38
Solution, I think, in case it helps someone else. I'm surprised it hasn't been posted yet. Firefox 3.5.6 requires JRE 1.6 update 10 or higher. I came across this notice for Firefox 3.6, but it fixed 3.5.6 (http://www.java.com/en/download/faq/firefox_newplugin.xml) . The browser on my local host had JRE 1.6 and indexing did not hang. Same infocenter application, with a browser on JRE 1.5, indexing hangs.


I don't understand why this would fix the problem, the help system where the indexing is taking place runs on a server and the indexing should be unrelated to the choice of browser.

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Re: Infocenter indexing hangs [message #506713 is a reply to message #506712] Fri, 08 January 2010 17:41 Go to previous messageGo to next message
Lani Hardage-Vergeer is currently offline Lani Hardage-Vergeer
Messages: 6
Registered: December 2009
Junior Member
I did wonder the same but had to try to fix it for the customer. This worked. I was able to get indexing from IE but not Firefox on the same infocenter, until I upgraded the VM in Firefox. I'm guessing it's the browser request for indexing, but I don't know whether the Eclipse helps runs any java in the browser. The search box loads a JSP page which may in turn run a local applet. Just a guess.

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Re: Infocenter indexing hangs [message #516187 is a reply to message #506713] Tue, 23 February 2010 00:33 Go to previous message
Shashi Bala is currently offline Shashi Bala
Messages: 4
Registered: February 2010
Junior Member
In this case, I guess pre-indexing might be of some help to you. Please read through http://help.eclipse.org/help33/index.jsp?topic=/org.eclipse. platform.doc.isv/guide/ua_help_setup_preindex.htm.

It worked for me...

-Shashi Bala

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